Enterprise Partner Success Manager

The Wrap; Denver (CO); Hybrid; USD 173,000 - 185,000; Full time

Job summary

Gusto is seeking a Partner Success Manager to expand our presence in the accounting market, focusing on major partners and enterprise firms. You will define scalable success motions, engage with C-level executives, and drive efficiency using GustoPro while shaping partner programs.

You’ll collaborate with Enterprise Account Managers, Sales, Marketing, and Product to deliver onboarding, adoption, and growth, traveling as needed and leveraging AI-enabled workflows throughout.

Qualifications

• 6+ years of experience in partner management, account management, or customer success, with a strong focus on enterprise clients.
• 4+ years in a customer-facing role.
• 2+ years of experience partnering closely with sales teams (preferred).

Responsibilities

• Build and maintain strong relationships with senior stakeholders at large accounting firms to ensure they realize maximum value from GustoPro.
• Lead onboarding and deliver tailored training aligned to firm-specific workflows and needs.
• Travel to partner sites to lead in-person meetings and effectively leverage on-site technologies.
• Develop and execute strategies to drive adoption and engagement across enterprise accounting firms.
• Collaborate with partners on co-branded content, case studies, and resources that highlight successful implementations and best practices.

Skills

Partner management

Account management

Customer success

Enterprise clients

CRM analytics

AI integration

Tools

Salesforce

Tableau

LMS

Job description

Gusto is seeking a Partner Success Manager to expand our presence in the accounting market, focusing on major partners and enterprise firms. You will define scalable success motions, engage with C-level executives, and drive efficiency using GustoPro while shaping partner programs.

You’ll collaborate with Enterprise Account Managers, Sales, Marketing, and Product to deliver onboarding, adoption, and growth, traveling as needed and leveraging AI-enabled workflows throughout.