Enterprise Operations Center Specialist - Washington, MO - Nights

MHM Support Services; Washington; Hybrid; USD 60,000 - 90,000; Full time

Job summary

Mercy is seeking an Enterprise Operations Center Specialist (Full-Time Nights) to monitor Mercy's network, applications, and infrastructure from the Washington DC area job site. The role includes night and weekend shifts with differential pay and requires 1–3 years in IT.

Onsite work with temperate health system support. The position emphasizes rapid problem identification, effective communication with users and technical teams, and adherence to ITIL practices.

Qualifications

• Education: High School Diploma or GED.
• Experience: Minimum 1-3 years of experience working in Information Technology field.

Responsibilities

• Perform pro-active monitoring of Mercy's network, applications, and infrastructure.
• Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities.
• Actively troubleshoot high-priority multi-user impact events escalating as business needs dictate.
• Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.
• Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs.
• Utilize EOC run-book guidelines for first level break/fix restoration needs.
• Initiate and coordinate outage conference bridges as part of the outage management process.
• Support team members in dealing with large scale events.
• Monitor weather conditions across the Ministry and elevate to appropriate regional hospitals, clinics, and emergency management services.

Skills

Network monitoring

ITIL

Incident response

Education

High School Diploma or GED

Job description

Position Details

Position Description: Enterprise Operations Center Specialist

Location: Onsite

Type: Full-Time (Nights - Weekdays/Weekends)

Mercy Data Center Washington 770 Vossbrink Drive Washington, MO 63090

Position Shift Times: 7:00pm-7:00am (Position includes night and weekend shift differentials)

*Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.

Summary

• Perform pro-active monitoring of Mercy's network, applications, and infrastructure.


• Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities.


• Actively troubleshoot high-priority multi-user impact events escalating as business needs dictate.


• Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.


• Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs.


• Utilize EOC run-book guidelines for first level break/fix restoration needs.


• Initiate and coordinate outage conference bridges as part of the outage management process.


• Support team members in dealing with large scale events.


• Monitor weather conditions across the Ministry and elevate to appropriate regional hospitals, clinics, and emergency management services.

Qualifications

Education: High School Diploma or GED.

Experience: Minimum 1-3 years of experience working in Information Technology field.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment.

Find us at

Facebook | LinkedIn | Instagram | mercy.net | Mercy Careers EEO/AA/Minorities/Females/Disabled/Veterans

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Click Here to Learn More about Mercy

Click Here to Learn More about Mercy

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.