Enterprise Onboarding Program Lead

Insight Global; Reading (Berks County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with employer matching

Paid sick leave and paid time off

Job summary

Insight Global in Reading, Berks County, is looking for an experienced professional to lead their Onboarding Program Design & Execution. The role includes creating onboarding programs from handoff to activation and delivering training to customer teams.

The ideal candidate has 5-8 years in customer onboarding for SaaS products, experience managing projects, and a background in telematics or fleet management is a plus. Competitive compensation and benefits offered.

Qualifications

• 5–8 years of experience in Customer Onboarding or similar roles.
• Experience managing projects with multiple stakeholders.
• Background in SaaS or technical products is preferred.

Responsibilities

• Co-create the onboarding program for customers.
• Partner with Sales for effective handoff.
• Develop role-based training programs for customer teams.

Skills

Customer onboarding expertise

Project management

Technical proficiency

CRM systems knowledge

Training development

Tools

HubSpot

Project management tools

Job description

Insight Global in Reading, Berks County, is looking for an experienced professional to lead their Onboarding Program Design & Execution. The role includes creating onboarding programs from handoff to activation and delivering training to customer teams.

The ideal candidate has 5-8 years in customer onboarding for SaaS products, experience managing projects, and a background in telematics or fleet management is a plus. Competitive compensation and benefits offered.