Enterprise Onboarding Lead — Scale 8-12 Clients

PERSUIT®; New York (NY); Hybrid; USD 108,000 - 132,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public

Holidays

Family Leave (Maternity, Paternity)

Training & Development

Wellness Resources

Job summary

PERSUIT is seeking an experienced Onboarding Manager to lead enterprise client implementations and onboarding programs. You will serve as the primary project lead, balancing stakeholder management, operational rigor, and platform configuration to drive successful adoption of the PERSUIT platform.

This role requires managing multiple onboarding projects, building trusted client relationships, and refining onboarding processes with AI-driven solutions.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–6 years of experience in a client-facing role such as: SaaS onboarding or implementation, customer success, consulting or professional services, project management, client delivery.
• Proven experience managing multiple concurrent projects with competing priorities and deadlines.
• Strong stakeholder management skills, including experience working with senior-level client stakeholders.
• Exceptional communication, presentation, and relationship-building skills.
• Strong organizational skills and attention to detail.
• Ability to proactively identify risks and drive solutions.
• Current authorization to work in the United States.

Responsibilities

• Own and manage onboarding for 8-12 enterprise clients simultaneously, guiding them through all phases of implementation and adoption.
• Lead clients through onboarding projects ranging from 3-6 months, ensuring milestones, deliverables, and timelines remain on track.
• Identify, manage, and elevate risks to onboarding project plans proactively before they impact outcomes.
• Partner with internal and external stakeholders to remove blockers and ensure successful implementation.
• Serve as the primary point of contact throughout onboarding.
• Lead kick-off meetings, project reviews, and training sessions.
• Build trusted relationships with senior legal, procurement, operations, finance, and technology stakeholders.
• Drive accountability while maintaining strong client relationships and a positive customer experience that builds long-term trust and growth opportunities.
• Develop expertise in the PERSUIT platform and associated workflows, including eBilling functionality and platform configuration.
• Guide clients through system setup, configuration, data readiness, and adoption activities.
• Collaborate with subject matter experts to support more complex technical requirements and integrations.
• Contribute to support ticket resolution and troubleshooting with users.
• Contribute to the evolution of onboarding playbooks, documentation, processes, and client communications.
• Identify opportunities to improve efficiency, scalability, and client outcomes.
• Leverage AI, automation, and operational tooling to streamline workflows and enhance the onboarding experience.
• Surface customer feedback and implementation insights to Product and cross-functional teams.
• Partner closely with Customer Success, Sales, Support, Product, Engineering, and other internal stakeholders to deliver a seamless onboarding experience.
• Share knowledge and best practices across the Customer Experience organization and the broader company.

Skills

Stakeholder management

Communication

Relationship-building

Multitask management

Education

Bachelor's degree or equivalent experience

Tools

Jira

Smartsheet

Asana

Monday.com

Job description

PERSUIT is seeking an experienced Onboarding Manager to lead enterprise client implementations and onboarding programs. You will serve as the primary project lead, balancing stakeholder management, operational rigor, and platform configuration to drive successful adoption of the PERSUIT platform.

This role requires managing multiple onboarding projects, building trusted client relationships, and refining onboarding processes with AI-driven solutions.