Enterprise Observability Implementation Engineer

Snowflake; New York (NY, NJ); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Snowflake's Observe team seeks an Implementation Engineer to help enterprise customers deploy and operationalize Observe. This hands-on, post-sales role focuses on delivering early value, guiding onboarding, and laying a solid foundation for long-term success.

You will translate existing observability architectures into scalable, production-ready deployments, work with customer platform teams, and build reusable patterns for the team.

Qualifications

• 5+ years in customer-facing technical roles such as implementation engineer, solutions architect, or SRE.
• Hands-on experience with observability platforms and telemetry pipelines.
• Experience with OpenTelemetry and at least one commercial or open-source observability tool.

Responsibilities

• Lead structured implementations for enterprise customers from kickoff through production readiness.
• Design and configure telemetry ingestion pipelines across logs, metrics, and traces.
• Work hands-on with OpenTelemetry instrumentation and collectors.
• Migrate and modernize observability environments into Observe.
• Configure datasets, dashboards, alerts, and observability assets aligned to use cases.
• Establish implementation plans, milestones, and success criteria with customers.
• Deliver practical guidance enabling customers to be self-sufficient on the platform.
• Identify risks and data quality issues early and address them.

Skills

OpenTelemetry

Observability platforms

Telemetry pipelines

Cloud environments

Customer-facing

Tools

Splunk

ELK/Elastic

Datadog

New Relic

Dynatrace

Grafana

OpenTelemetry instrumentation

Job description

Snowflake's Observe team seeks an Implementation Engineer to help enterprise customers deploy and operationalize Observe. This hands-on, post-sales role focuses on delivering early value, guiding onboarding, and laying a solid foundation for long-term success.

You will translate existing observability architectures into scalable, production-ready deployments, work with customer platform teams, and build reusable patterns for the team.