Consulting Engineer-1

HCLTech; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

HCL Technologies Limited in the United States delivers Cisco consulting and professional services, planning, designing, and implementing Cisco products and solutions for customers.

The role involves configuring and diagnosing Cisco tools, supporting presales, building test lab simulations, delivering collateral, and guiding on-site teams through installations and status reporting.

Qualifications

• Typically requires a BSc Computer Science or equivalent and 0–2 years of relevant work experience.
• Experience with Catalyst Center, Catalyst SDWAN, SDA deployments, and Fabric Enabled Wireless (Fabric In A Box).

Responsibilities

• Plans, designs, configures and diagnoses Cisco products, services and solutions to accelerate customer outcomes.
• Assists with integration and implementation of tools, systems and service assurance.
• Supports presales activities and translates business requirements into solution design.
• Builds customer simulations in test labs to resolve complex problems and compatibility issues.
• Delivers customer collateral, portals and knowledge transfer.
• Aligns technical deliverables to customer business outcomes.

Education

BSc Computer Science or equivalent

Job description

Helps customer to plan, design, and implement Cisco products, services and solutions Drives technology design, implementation, execution and/or optimization for customer projects/accounts.

• Works with customers to plan, design, configure and/or diagnose Cisco’s suite of products, services and solutions to accelerate customer outcomes
• Assists customers with integration and implementation of tools, systems and service assurance
• Supports presale activities and translate business requirements into solution design
• Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues
• Creates and delivers customer collateral, portals, documentation and knowledge transfer
• Aligns technical deliverables to customer business outcomes
• Drives customer technology transitions, influencing solution architectures and services
• Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ strategies and goals.
• Ability to communicate and direct on-site personal during implementations.
• Work directly with onsite technicians to install equipment.
• Ability to work with in Jira and provide daily status reports.
• Role Specific Responsibilities:Uses consulting tools for analysis and execution of project deliverables with the guidance of senior CEs
• Performs technical support functions including research for problem resolution in support of customers under direction of delivery manager or Senior CEs
• Provides support to senior CE’s on reproducing customer lab environments
• General awareness of how software skills and tools can be used to configure, deploy and/or troubleshoot Cisco products and solutions
• Scope:Receives guidance from peers and more experienced colleagues
• Limited customer interactions
• Typically interacts with individual contributors and managers; may interact with customers
• Complexity:Generally, follows standard practices and procedures in completing analysis or tasks
• Works on assignments and problems of limited scope requiring judgement and initiative
• Expertise:Typically requires BSc Computer Science or equivalent plus 0-2 years of relevant work experience
• Experience with Catalyst Center, Catalyst SDWAN, SDA deployments, Fabric Enabled Wireless including Fabric In A Box.