Enterprise Migration Lead & AI-Driven Delivery Strategist

salesforce.com, inc.; Seattle (WA); On-site; USD 150,000 - 273,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid time off

Job summary

Salesforce is hiring Deployment Strategists to serve as the operational backbone for high-stakes customer migrations and platform modernizations. You will own end-to-end delivery, lead cross-functional teams, and translate complex migrations into tangible business outcomes.

You will collaborate with Professional Services, SI partners, and product teams in an AI-native delivery framework, driving value realisation while managing governance and stakeholder expectations.

Qualifications

• 8+ years leading enterprise customer delivery, technical program management (TPM), engagement management, or management consulting for enterprise SaaS transitions.
• Proven track record owning enterprise engagement scopes, managing cross-functional delivery teams, and running tight, time-bound client engagements with strict milestone discipline.
• Strong background in program governance, scope management, business process analysis, and executive stakeholder management.
• Experience orchestrating delivery alongside Professional Services teams, System Integrators (SIs), and external customer teams.
• Broad working understanding of enterprise cloud platforms across Marketing, Revenue/CPQ, Analytics, or Data Cloud ecosystems (MC Next, Revenue Cloud, Tableau, or Data Cloud).
• Practical experience using AI productivity tools (Claude, Cursor, Copilot) to accelerate program analysis, documentation, and operational efficiency.
• Willingness to travel up to 25% to customer sites as needed.
• Degree or equivalent relevant experience required.

Responsibilities

• Own engagement success end-to-end as the single point of accountability across the full lifecycle: Discovery Migration Strategy Execution Oversight Value Realization & Handoff
• Establish engagement governance, track critical-path milestones, manage scope, and proactively resolve delivery risks
• Direct the day-to-day rhythm of cross-functional teams, including internal Migration Leads, Professional Services consultants, and SI Partners - keeping them unblocked and aligned on scope and delivery dates
• Serve as the primary trusted contact for VP- and C-suite customer stakeholders, translating complex migration workstreams into clear business outcomes
• Lead steering committee reviews and help customers navigate organizational change
• Personally lead discovery workshops and "Jobs-to-be-Done" reviews, auditing legacy business processes and mapping requirements to standardized target platform patterns
• Use AI tools (Claude, Cursor, Copilot, and automation agents) to synthesize legacy documentation, extract business logic, auto-generate project assets, and accelerate delivery workflows
• Assess customer organizational readiness, define change enablement paths, and lead operational handoffs post-migration to support lasting adoption

Skills

Enterprise delivery

Program governance

Cross-functional delivery

AI productivity tools

Travel readiness

Degree or equivalent

Education

Degree or equivalent

Job description

Salesforce is hiring Deployment Strategists to serve as the operational backbone for high-stakes customer migrations and platform modernizations. You will own end-to-end delivery, lead cross-functional teams, and translate complex migrations into tangible business outcomes.

You will collaborate with Professional Services, SI partners, and product teams in an AI-native delivery framework, driving value realisation while managing governance and stakeholder expectations.