AI-Driven Migration Delivery Lead

salesforce.com, inc.; Michigan; On-site; USD 150,000 - 273,000; Full time

Job summary

Salesforce is hiring Deployment Strategists who serve as the operational backbone for high-stakes migrations and platform modernizations. You will own end-to-end delivery, govern scope, and lead cross-functional teams to deliver value quickly in an AI-enabled delivery framework.

You’ll collaborate with Migration Leads, Professional Services, and SI partners, run executive governance, and conduct discovery workshops that translate complex requirements into actionable platform patterns.

Qualifications

• 8+ years leading enterprise customer delivery, TPM, engagement management, or management consulting for enterprise SaaS transitions.
• Proven track record owning enterprise engagement scopes and cross-functional delivery teams.
• Strong background in program governance, scope management, business process analysis, and executive stakeholder management.
• Experience orchestrating delivery alongside Professional Services teams, System Integrators (SIs), and external customer teams.
• Broad working understanding of enterprise cloud platforms across Marketing, Revenue/CPQ, Analytics, or Data Cloud ecosystems (MC Next, Revenue Cloud, Tableau, or Data Cloud).
• Practical experience using AI productivity tools (Claude, Cursor, Copilot) to accelerate program analysis, documentation, and operational efficiency
• Willingness to travel up to 25% to customer sites as needed.
• Degree or equivalent relevant experience required.

Responsibilities

• Own engagement end-to-end as the single point of accountability across the full lifecycle: Discovery Migration Strategy Execution Oversight Value Realization & Handoff
• Establish engagement governance, track critical-path milestones, manage scope, and proactively resolve delivery risks
• Direct the day-to-day rhythm of cross-functional teams, including internal Migration Leads, Professional Services consultants, and SI Partners - keeping them unblocked and aligned on scope and delivery dates
• Serve as the primary trusted contact for VP- and C-suite customer stakeholders, translating complex migration workstreams into clear business outcomes
• Lead steering committee reviews and help customers navigate organizational change
• Personally lead discovery workshops and "Jobs-to-be-Done" reviews, auditing legacy business processes and mapping requirements to standardized target platform patterns
• Use AI tools (Claude, Cursor, Copilot, and automation agents) to synthesize legacy documentation, extract business logic, auto-generate project assets, and accelerate delivery workflows
• Assess customer organizational readiness, define change enablement paths, and lead operational handoffs post-migration to support lasting adoption

Skills

Enterprise delivery leadership

Program management

Executive stakeholder management

Cross-functional leadership

Cloud platforms

Engagement management

SaaS migrations

Travel readiness

Education

Bachelor's degree or equivalent experience

Tools

Claude

Cursor

Copilot

Job description

Salesforce is hiring Deployment Strategists who serve as the operational backbone for high-stakes migrations and platform modernizations. You will own end-to-end delivery, govern scope, and lead cross-functional teams to deliver value quickly in an AI-enabled delivery framework.

You’ll collaborate with Migration Leads, Professional Services, and SI partners, run executive governance, and conduct discovery workshops that translate complex requirements into actionable platform patterns.