AI-Driven Enterprise Migration Delivery Lead

salesforce.com, inc.; Boston (MA); Hybrid; USD 150,000 - 273,000; Full time

Job summary

Salesforce is hiring Deployment Strategists—the operational backbone for high-stakes migrations and platform modernizations. You will own end-to-end delivery lifecycle for fast-paced engagements, guiding cross-functional teams and executive governance to deliver value for enterprise customers.

This role blends program management, engagement leadership, and business analysis, using AI tools to accelerate discovery and delivery while balancing scope, risks, and customer expectations.

Qualifications

• 8+ years leading enterprise customer delivery, technical program management (TPM), engagement management, or management consulting for enterprise SaaS transitions
• Proven track record owning enterprise engagement scopes, managing cross-functional delivery teams, and running tight, time-bound client engagements with strict milestone discipline
• Strong background in program governance, scope management, business process analysis, and executive stakeholder management
• Experience orchestrating delivery alongside Professional Services teams, System Integrators (SIs), and external customer teams
• Broad working understanding of enterprise cloud platforms across Marketing, Revenue/CPQ, Analytics, or Data Cloud ecosystems (MC Next, Revenue Cloud, Tableau, or Data Cloud)
• Practical experience using AI productivity tools (Claude, Cursor, Copilot) to accelerate program analysis, documentation, and operational efficiency
• Willingness to travel up to 25% to customer sites as needed
• Degree or equivalent relevant experience required.

Responsibilities

• Own engagement success end-to-end as the single point of accountability across the full lifecycle: Discovery Migration Strategy Execution Oversight Value Realization & Handoff
• Establish engagement governance, track critical-path milestones, manage scope, and proactively resolve delivery risks
• Direct the day-to-day rhythm of cross-functional teams, including internal Migration Leads, Professional Services consultants, and SI Partners - keeping them unblocked and aligned on scope and delivery dates
• Serve as the primary trusted contact for VP- and C-suite customer stakeholders, translating complex migration workstreams into clear business outcomes
• Lead steering committee reviews and help customers navigate organizational change
• Personally lead discovery workshops and "Jobs-to-be-Done" reviews, auditing legacy business processes and mapping requirements to standardized target platform patterns
• Use AI tools (Claude, Cursor, Copilot) to synthesize legacy documentation, extract business logic, auto-generate project assets, and accelerate delivery workflows
• Assess customer organizational readiness, define change enablement paths, and lead operational handoffs post-migration to support lasting adoption

Skills

Enterprise delivery leadership

Program governance

Cross-functional leadership

SaaS

AI productivity tools

Stakeholder management

Education

Degree or equivalent

Tools

Claude

Cursor

Copilot

Job description

Salesforce is hiring Deployment Strategists—the operational backbone for high-stakes migrations and platform modernizations. You will own end-to-end delivery lifecycle for fast-paced engagements, guiding cross-functional teams and executive governance to deliver value for enterprise customers.

This role blends program management, engagement leadership, and business analysis, using AI tools to accelerate discovery and delivery while balancing scope, risks, and customer expectations.