Enterprise Learning Experience Manager

Accenture PLC; Morristown (NJ); On-site; USD 58,000 - 120,000; Full time

Job summary

Accenture LearnVantage in Morristown, NJ seeks a Customer Experience Manager to orchestrate enterprise learning programs for clients, spanning private ILT, on-demand, accelerators, and blended offerings. You will lead cross‑functional delivery, align with Sales, Courseware Development, Technology, and client stakeholders, and translate needs into clear execution plans while building trusted relationships.

Strong PM experience, ed tech familiarity, and effective communication with senior

Qualifications

• Minimum of 3 years of project and program management experience.
• Minimum of 1 year of experience in ed tech, enterprise learning, or learning operations.
• Bachelor’s degree or equivalent (minimum 12 years) work experience.

Responsibilities

• Lead client upskilling and reskilling programs; coordinate cross‑functional teams.
• Serve as operational lead for private instructor‑led deliveries; collaborate with sales and operations.
• Plan delivery for blends of instructor‑led training, on‑demand learning, accelerators; ensure cohesive programs.
• Participate in client meetings to discuss design options and tradeoffs.
• Build trusted relationships with client program owners and sponsors; partner with Customer Success Managers.
• Translate client needs into clear internal requirements, plans, and decisions for delivery teams.
• Own program reporting on progress, learner engagement, risks, and next steps.
• Track commitments, surface risk early, and manage escalations.
• Drive process improvement and playbooks for private instructor‑led deliveries and programs.

Skills

Project management

EdTech/Learning ops

Client stakeholder communication

AI tooling

Education

Bachelor’s degree or equivalent (minimum 12 years) work experience

Tools

LMS platforms

Project management tools

Job description

Accenture LearnVantage in Morristown, NJ seeks a Customer Experience Manager to orchestrate enterprise learning programs for clients, spanning private ILT, on-demand, accelerators, and blended offerings. You will lead cross‑functional delivery, align with Sales, Courseware Development, Technology, and client stakeholders, and translate needs into clear execution plans while building trusted relationships.

Strong PM experience, ed tech familiarity, and effective communication with senior