Enterprise Learning Experience Manager

Accenture PLC; Seattle (WA); On-site; USD 80,000 - 142,000; Full time

Job summary

Accenture LearnVantage seeks a Customer Experience Manager to act as the internal operations lead for enterprise clients, guiding multi‑component deals from planning through delivery. You will coordinate Sales, Courseware Development, Technology, and Operations Delivery while maintaining strong client relationships and turning client needs into actionable internal plans.

The role requires 4+ years in project/program management, familiarity with ed tech, and PMP/related credentials is a plus.

Qualifications

• Minimum of 4 years of project and program management experience.
• Minimum of 2 years of experience working in ed tech, enterprise learning, or learning operations.
• Bachelor's degree or equivalent (minimum 12 years) work experience.
• PMP certification (preferred).
• Familiarity with cloud, AI, data, or programming to speak credibly with client technical stakeholders.
• Experience with project management tools and a track record of using them.
• Familiarity with online learning platforms, LMS systems, or enterprise training programs.
• Demonstrated comfort communicating with clients and senior stakeholders.

Responsibilities

• Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
• Serve as the operational lead for private instructor‑led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to make sure every delivery item is completed.
• Plan and implement delivery for deals that combine instructor‑led training, on‑demand learning, accelerators, and other offerings, sequencing each component so the client experiences one cohesive program that addresses their needs.
• Participate in meetings with clients to bring a clear point of view on program design, delivery options, and tradeoffs.
• Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers, so clients collaborate with a consistent, knowledgeable delivery partner.
• Translate what clients need into clear internal requirements, plans, and decisions for the delivery team.
• Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
• Track commitments against delivery, surface risk early, and manage escalations.
• Drive process improvement and standards for private instructor‑led deliveries and programs, turning recurring client feedback into repeatable playbooks.

Skills

Client communication

Stakeholder management

Cross‑functional collaboration

AI tooling

Program design guidance

Delivery sequencing

Ambiguity handling

Process improvement

Proactive risk awareness

Education

Bachelor's degree or equivalent (minimum 12 years)

If Associate Degree, must have minimum 6 years work experience

Tools

AI tooling

Project management tools

LMS platforms

Job description

Accenture LearnVantage seeks a Customer Experience Manager to act as the internal operations lead for enterprise clients, guiding multi‑component deals from planning through delivery. You will coordinate Sales, Courseware Development, Technology, and Operations Delivery while maintaining strong client relationships and turning client needs into actionable internal plans.

The role requires 4+ years in project/program management, familiarity with ed tech, and PMP/related credentials is a plus.