Enterprise Launch Lead — Seamless Onboarding & Success

Navan; Palo Alto (CA); On-site; USD 131,000 - 175,000; Full time

Job summary

Navan is seeking an Enterprise Launch Manager to lead the successful implementation of our travel and expense platform for enterprise customers. You will serve as the global project manager and technical POC through onboarding, coordinating with Sales, Support, Marketing, Product, Engineering and Finance.

Responsibilities include designing project plans, driving efficient onboarding, and creating training materials while collaborating with multiple teams to meet customer needs across industries.

Qualifications

• 5+ years in project and account management or implementations.
• Experience implementing or administering expense programs or corporate card programs.
• Experience with month-end close, preferably with cloud based ERPs like NetSuite/Sage Intacct/QuickBooks Online.
• Strong communication and relationship-building skills.
• Ability to travel domestically and internationally.

Responsibilities

• Own implementation success from project kickoff to go-live with enterprise customers.
• Build and execute detailed project plans and ensure on-time, high-quality deployments.
• Identify and drive onboarding process improvements and document procedures.
• Lead discovery to tailor solutions and integrate product features into existing workflows.
• Document customer pain points and advocate for product improvements.

Skills

Project management

Client onboarding

Cross-functional collaboration

Stakeholder management

Tools

NetSuite

Sage Intacct

QuickBooks Online

Job description

Navan is seeking an Enterprise Launch Manager to lead the successful implementation of our travel and expense platform for enterprise customers. You will serve as the global project manager and technical POC through onboarding, coordinating with Sales, Support, Marketing, Product, Engineering and Finance.

Responsibilities include designing project plans, driving efficient onboarding, and creating training materials while collaborating with multiple teams to meet customer needs across industries.