Enterprise IT Support Technician – Onsite

ghgcorp; Houston (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Benefits/401k

Job summary

GHG Corporation in Nassau Bay, TX is seeking a Customer Support Technician to join our LMSTS contract team. The role requires strong enterprise IT support experience and hands-on skills across hardware, software, and network connectivity. You'll work in person at our Houston-area facility.

The ideal candidate has at least five years of technical support experience, proficiency with help desk tools, asset management, and a customer-focused mindset. We offer benefits and 401k options.

Qualifications

• High school diploma required; associates degree preferred or equivalent technical training.
• Minimum five years of enterprise IT technical support experience.
• Experience with help desk ticketing systems and remote support software.
• Experience deploying and supporting desktop/laptop hardware.
• Experience installing software and managing updates/patches.
• Experience troubleshooting hardware/software/network issues.
• Experience IT asset tracking and inventory management.
• Strong analytical and communication skills.
• Python and C++ experience.

Responsibilities

• Provide advanced technical support for hardware, software, network connectivity, and telecommunications systems.
• Diagnose, troubleshoot, and resolve technical issues via phone, remote access, and help desk tools.
• Install, configure, and maintain software applications, desktops, laptops, workstations, and peripheral devices.
• Deploy and support end-user hardware, including component replacements and minor repairs.
• Provide remote technical assistance and escalate complex issues as needed.
• Manage IT assets, inventory tracking, hardware assignments, and software licensing.
• Perform system updates and patch management to maintain security and compliance.
• Maintain accurate documentation, support records, and ticketing databases.
• Identify recurring issues and recommend process improvements to management.
• Deliver end-user training and technical guidance to users with varying levels of expertise.
• Collaborate with IT teams, vendors, and stakeholders to resolve issues and ensure customer satisfaction.

Skills

Python

C++

Help desk

Remote support

Education

High School Diploma

Associate degree preferred

Tools

Ticketing systems

Remote support software

Job description

GHG Corporation in Nassau Bay, TX is seeking a Customer Support Technician to join our LMSTS contract team. The role requires strong enterprise IT support experience and hands-on skills across hardware, software, and network connectivity. You'll work in person at our Houston-area facility.

The ideal candidate has at least five years of technical support experience, proficiency with help desk tools, asset management, and a customer-focused mindset. We offer benefits and 401k options.