Customer Support Technician

ghgcorp; Houston (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Benefits/401k

Job summary

GHG Corporation in Nassau Bay, TX is seeking a Customer Support Technician to join our LMSTS contract team. The role requires strong enterprise IT support experience and hands-on skills across hardware, software, and network connectivity. You'll work in person at our Houston-area facility.

The ideal candidate has at least five years of technical support experience, proficiency with help desk tools, asset management, and a customer-focused mindset. We offer benefits and 401k options.

Qualifications

• High school diploma required; associates degree preferred or equivalent technical training.
• Minimum five years of enterprise IT technical support experience.
• Experience with help desk ticketing systems and remote support software.
• Experience deploying and supporting desktop/laptop hardware.
• Experience installing software and managing updates/patches.
• Experience troubleshooting hardware/software/network issues.
• Experience IT asset tracking and inventory management.
• Strong analytical and communication skills.
• Python and C++ experience.

Responsibilities

• Provide advanced technical support for hardware, software, network connectivity, and telecommunications systems.
• Diagnose, troubleshoot, and resolve technical issues via phone, remote access, and help desk tools.
• Install, configure, and maintain software applications, desktops, laptops, workstations, and peripheral devices.
• Deploy and support end-user hardware, including component replacements and minor repairs.
• Provide remote technical assistance and escalate complex issues as needed.
• Manage IT assets, inventory tracking, hardware assignments, and software licensing.
• Perform system updates and patch management to maintain security and compliance.
• Maintain accurate documentation, support records, and ticketing databases.
• Identify recurring issues and recommend process improvements to management.
• Deliver end-user training and technical guidance to users with varying levels of expertise.
• Collaborate with IT teams, vendors, and stakeholders to resolve issues and ensure customer satisfaction.

Skills

Python

C++

Help desk

Remote support

Education

High School Diploma

Associate degree preferred

Tools

Ticketing systems

Remote support software

Job description

Customer Support Technician – GHG Corporation

GHG Corporation is an established SDVOSB, supporting programs with NASA, NSF, andDoW. We are seeking a Customer Support Technicianwho can help support on our LMSTS contract.

Duties and Responsibilities:

• Provide advanced technical support for hardware, software, network connectivity, and telecommunications systems.
• Diagnose, troubleshoot, and resolve technical issues for internal and external customers via phone, remote access, and help desk tools.
• Install, configure, and maintain software applications, desktops, laptops, workstations, and peripheral devices.
• Deploy and support end-user hardware, including performing component replacements and minor hardware repairs.
• Provide remote technical assistance and escalated complex issues to specialized support teams as needed.
• Manage IT assets, including inventory tracking, hardware assignments, and software licensing.
• Perform system updates and patch management to maintain security and compliance.
• Maintain accurate documentation, support records, and ticketing databases.
• Identify recurring issues and recommend process improvements to management.
• Deliver end-user training and technical guidance to users with varying levels of technical expertise.
• Collaborate with IT teams, vendors, and stakeholders to ensure timely issue resolution and high customer satisfaction.
• Perform other duties as assigned.

Required Qualifications:

• High School Diploma or equivalent required; additional specialized technical training equivalent to an Associate degree preferred, or a combination of education, training, and demonstrated technical proficiency.
• Minimum of five (5) years of experience providing technical support in an enterprise IT environment.
• Hands‑on experience with help desk ticketing systems and remote support software.
• Experience deploying, configuring, and supporting desktop and laptop hardware.
• Experience installing software applications and managing system updates and patches.
• Experience troubleshooting hardware, software, and network connectivity issues.
• Experience with IT asset tracking and inventory management.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Strong customer service orientation with the ability to support both technical and non‑technical users.
• Ability to prioritize multiple tasks and work independently in a fast‑paced environment.
• Demonstrated ability to work collaboratively as part of a team.
• Python and C++ experience

Job Details:

• Full Time & In‑person
• 40 hours/week
• Benefits/401k options
• Job Location: 2100 Space Park Drive, Nassau Bay, TX

We are an Equal Employment Opportunity employer as defined by the EEOC