Enterprise IT Support Technician - On-site & Remote

Candidate Experience site; Reading (Berks County); On-site; USD 48,000 - 72,000; Full time

Job summary

Candidate Experience site is seeking an Enterprise Support Technician to provide comprehensive support to end users across a range of hardware, software, and network issues. The role includes remote and on-site assistance, device troubleshooting, and security-focused tasks within a county environment.

The position emphasizes hands-on problem solving, collaboration with county staff and partners, and adherence to inventory and security policies.

Qualifications

• Associate's degree in Information Technology, Computer Science, or related field.
• Minimum of three years’ experience in a Help Desk setting or desk-side IT support.
• Valid state-issued driver’s license for travel to other locations.
• Knowledge of cybersecurity best practices.

Responsibilities

• Provide remote and on-site assistance to County employees, municipal partners, and first responders.
• Install and troubleshoot equipment, end-user devices, and peripherals.
• Troubleshoot network-related issues such as disabled ports and bad cables.
• Manage desk phones and extensions using the Mitel Telephone System.
• Conduct server patching to maintain network security.
• Support cybersecurity operations as part of a response team.

Skills

Tier 2 support

End-user support

Remote support

Desk-side support

IT field service

Cybersecurity awareness

Education

Associate's degree in IT/CS

Tools

Mitel Telephone System

Job description

Candidate Experience site is seeking an Enterprise Support Technician to provide comprehensive support to end users across a range of hardware, software, and network issues. The role includes remote and on-site assistance, device troubleshooting, and security-focused tasks within a county environment.

The position emphasizes hands-on problem solving, collaboration with county staff and partners, and adherence to inventory and security policies.