IT Support Specialist - Windows, MDM & End-User Expert

Apex Systems; Peachtree Corners (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Everforth Apex is seeking an IT Support Specialist to provide advanced technical support for Windows-based systems, mobile devices, and core business applications in a fast-paced environment onsite at Peachtree Corners, GA.

The role emphasizes troubleshooting, user account management (Azure AD, MS Admin), MDM (Intune), and collaboration with IT teams to maintain security and asset management, with a 6-month contract-to-hire path.

Qualifications

• 4–6 years of hands-on IT support experience in a help desk or technical support role.
• Strong proficiency with Windows 10/11, system administration, and troubleshooting.
• Experience with mobile device management (MDM) platforms and mobile OS support (iOS/Android).
• Working knowledge of MS admin portal, Exchange admin portal, and identity management.
• Familiarity with Office 365 suite and common enterprise applications (Adobe Pro).
• Ability to diagnose and repair hardware issues involving laptops, desktops, printers, docking stations, monitors, and other peripherals.
• Strong communication skills and ability to explain technical issues to non-technical users.
• Excellent problem-solving abilities and customer service mindset.

Responsibilities

• Provide support for end users, including hardware, software, network, and account-related issues.
• Troubleshoot and resolve problems across Windows laptop platforms, including updates, drivers, and system performance.
• Manage user accounts, permissions, and access through MS Admin portal, Azure AD, and related identity systems.
• Support and administer mobile device management (MDM) solutions (e.g., Intune, Apple Manager) for smartphones, tablets, and corporate mobile assets.
• Install, configure, and maintain standard applications, security tools, and productivity software.
• Document issues, resolutions, and procedures within the ticketing system.
• Assist with onboarding and offboarding processes, including device setup and account provisioning.
• Collaborate with IT teams to escalate complex issues and support ongoing infrastructure improvements.
• Maintain compliance with security policies, patching requirements, and device management standards.
• Support conference room technology, including Teams Rooms, displays, and audiovisual equipment.
• Maintain inventory of IT equipment and ensure accurate asset tracking.
• Coordinate warranty repairs and vendor support for endpoint hardware.
• Diagnose and resolve printer connectivity, printing, and driver issues for local and network printers.

Skills

Windows administration

Azure AD

MDM management

Office 365

Printer troubleshooting

End user support

Troubleshooting

Communication

Tools

Intune

Jitbit

Job description

Everforth Apex is seeking an IT Support Specialist to provide advanced technical support for Windows-based systems, mobile devices, and core business applications in a fast-paced environment onsite at Peachtree Corners, GA.

The role emphasizes troubleshooting, user account management (Azure AD, MS Admin), MDM (Intune), and collaboration with IT teams to maintain security and asset management, with a 6-month contract-to-hire path.