IT Support Analyst

Apex Systems; Raleigh (NC); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Apex Systems, LLC in Raleigh, NC seeks an IT Support Analyst to provide phone-based technical support and assist users via email and self-service tools like ServiceNow. You will troubleshoot access issues, manage distribution lists, support Citrix gateways and M365 tasks, and collaborate with a geographically distributed team to improve the user experience.

The ideal candidate has hands-on Windows 11 experience, a strong understanding of enterprise networking, and a background in manufacturing

Formación

• Provide technical support with phone-based assistance and self-service options.
• Troubleshoot access issues and manage distribution or email lists.
• Support Citrix-related tasks and application gateway functionality.
• Hands-on experience with Windows environments, including Windows 11.
• Experience troubleshooting Active Directory and Citrix gateways.
• Experience in manufacturing or materials industry.
• Curiosity for exploring new systems and processes.

Responsabilidades

• Provide phone-based IT support to end-users.
• Troubleshoot access issues and manage distribution lists.
• Support Citrix gateways and M365-related tasks.
• Collaborate with a geographically distributed team to improve user experience.

Conocimientos

Phone-based support

End-user support

Active Directory

Citrix gateways

Windows 11

Enterprise networking

Troubleshooting tools

Communication skills

Team collaboration

Herramientas

ServiceNow

Microsoft 365

Descripción del empleo

## Job Description# IT Support Analyst* Provide technical support, with a primary focus on phone-based assistance and supplemented by self-service platforms like email or ServiceNow.* Troubleshoot access issues, modify and create distribution or email lists, and handle M365 issues.* Support Citrix-related tasks, including application gateway functionality.* Manage technical issues across enterprise systems while maintaining communication with end-users.* Strong understanding of enterprise networking.* Hands-on experience working in Windows environments, including Windows 11.* Background in troubleshooting and supporting Active Directory and Citrix gateways.* Experience working in a manufacturing or materials industry.* A technical background with a curiosity for exploring new systems and processes.* Advanced understanding of troubleshooting tools and methodologies.* Effective communication skills for collaboration with a geographically distributed team.* A focus on enhancing the user experience and a team-oriented mindset.