IT Administrator/ IT Support Specialist

Neuwave Systems; Raleigh (NC); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Simple IRA with 3% match

Paid time off and company holidays

Job summary

Neuwave Systems in Raleigh, NC is hiring an experienced IT Administrator / IT Support Specialist to manage day-to-day technology needs and keep operations secure and reliable. This hands-on role requires professional IT experience, formal training, and the ability to work independently in a small business environment, with on-site and remote support capabilities.

Responsibilities include supporting staff, troubleshooting issues, managing Microsoft 365, VPNs, and cybersecurity, plus onboarding

Qualifications

• 3–5+ years of professional IT support or systems administration experience.
• Formal IT training and/or industry certifications.
• Strong knowledge of Windows operating systems, Microsoft 365, networking fundamentals, remote desktop and remote support tools.

Responsibilities

• Provide on-site and remote technical support for employees.
• Troubleshoot hardware, software, printer, phone, and network issues.
• Configure and maintain computers, laptops, and office equipment.
• Manage Microsoft 365 accounts, permissions, and email systems.
• Support VPN access, remote desktop tools, and network connectivity.
• Assist with cybersecurity and endpoint protection.
• Handle employee onboarding and offboarding.
• Maintain IT inventory, documentation, and vendor relationships.

Skills

IT support

Windows OS

Microsoft 365

Networking basics

Remote desktop

Customer service

Education

Formal IT training or certifications

Tools

Remote desktop tools

VPN tools

Endpoint protection

Job description

Are you a private, guarded, introspective person whose the type who cannot sit down to watch a movie?

Do you feel guilty leaving tasks unfinished?

Within your area of expertise, can you come across as domineering and highly critical of others?

Are you impatient while reacting to situations you feel strongly about?

Do you have a fast and factual style of communication?

Are you someone who does not like to take risks or unpredictable situations?

IT Administrator / IT Support Specialist

Location:Raleigh, NC
Job Type:Full-Time, On-Site
Salary:$60,000

About the Role

We are seeking an experienced IT Administrator / IT Support Specialist to manage and support our company's day-to-day technology needs. This is a hands-on position supporting employees, maintaining systems, troubleshooting technical issues, and helping ensure reliable and secure business operations.

This is not an entry-level role. We are looking for someone with professional IT experience, formal training, and the ability to work independently in a small business environment.

Responsibilities

• Provide on-site and remote technical support for employees
• Troubleshoot hardware, software, printer, phone, and network issues
• Configure and maintain computers, laptops, and office equipment
• Manage Microsoft 365 accounts, permissions, and email systems
• Support Wi-Fi, VPN access, remote desktop tools, and network connectivity
• Assist with cybersecurity, software updates, and endpoint protection
• Handle employee onboarding and offboarding
• Maintain IT inventory, documentation, and vendor relationships

Requirements

• 3–5+ years of professional IT support or systems administration experience
• Formal IT training and/or industry certifications
• Strong knowledge of:
  • Windows operating systems
  • Microsoft 365
  • Networking fundamentals
  • Remote desktop and remote support tools
  • Hardware and software troubleshooting
• Ability to work independently and manage multiple priorities
• Strong communication and customer service skills

Preferred

• CompTIA A+, Network+, Microsoft, or similar certifications
• Experience supporting small businesses
• Experience with VPNs, VoIP systems, network equipment, and cybersecurity tools

Benefits

• Employer paid health insurance, dental insurance, life insurance
• Simple IRA retirement plan with 3% employer match
• Paid time off and company holidaysProfessional development opportunities