Enterprise IT Support Specialist (Mobile & Laptop)

Ellenco Estágios e Treinamentos; Vienna (VA); On-site; USD 104,188 - 140,960; Full time

Benefits offered by this job

401(k) with company match

Health, dental, vision, and wellness

Paid vacation, holidays, and personal/

Professional development opportunities

Internal mobility and career growth

Flexible work weeks where possible

Job summary

General Dynamics IT seeks a Customer Service Support Specialist in Vienna, VA to provide mobile device and laptop support, manage tickets, image laptops, and assist with securing mission critical systems.

Requires a Bachelor’s degree in Computer Science or related field, 5+ years of experience, U.S. citizenship, and Top Secret SCI with Polygraph clearance. On-site, 40 hours/week, 10:00am–6:00pm, Monday–Friday.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related technical discipline (or equivalent education, certifications, or experience).
• Minimum 5 years of related experience.
• Proven skills in customer service, laptop maintenance, and mobile support.
• Experience imaging, re-imaging, and loading software onto laptops.
• Familiarity with enterprise IT incident ticketing tools and service delivery processes.
• Ability to multi-task in a high-priority environment.
• U.S. citizenship required.
• Security clearance: Top Secret SCI with Polygraph (current or in process).

Responsibilities

• Provide mobile device and laptop support to ensure mission critical systems run smoothly.
• Document and track tickets using enterprise tools.
• Image and re-image laptops, load software, and create sponsor laptop accounts.
• Interact with service providers to resolve hardware and software issues.
• Communicate complex technical concepts to both technical and non-technical audiences.
• Provide strong customer service and problem-solving skills.
• Adhere to security policies while troubleshooting and delivering solutions.

Skills

Customer service

Laptop maintenance

Mobile support

Multi-tasking

Education

Bachelor's degree in Computer Science or related field

Tools

Enterprise IT ticketing tools

Imaging software

Job description

General Dynamics IT seeks a Customer Service Support Specialist in Vienna, VA to provide mobile device and laptop support, manage tickets, image laptops, and assist with securing mission critical systems.

Requires a Bachelor’s degree in Computer Science or related field, 5+ years of experience, U.S. citizenship, and Top Secret SCI with Polygraph clearance. On-site, 40 hours/week, 10:00am–6:00pm, Monday–Friday.