Customer Service Support Specialist - TS/SCI with Polygraph at GDIT Vienna, VA

Ellenco Estágios e Treinamentos; Vienna (VA); On-site; USD 104,188 - 140,960; Full time

Benefits offered by this job

401(k) with company match

Health, dental, vision, and wellness

Paid vacation, holidays, and personal/

Professional development opportunities

Internal mobility and career growth

Flexible work weeks where possible

Job summary

General Dynamics IT seeks a Customer Service Support Specialist in Vienna, VA to provide mobile device and laptop support, manage tickets, image laptops, and assist with securing mission critical systems.

Requires a Bachelor’s degree in Computer Science or related field, 5+ years of experience, U.S. citizenship, and Top Secret SCI with Polygraph clearance. On-site, 40 hours/week, 10:00am–6:00pm, Monday–Friday.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related technical discipline (or equivalent education, certifications, or experience).
• Minimum 5 years of related experience.
• Proven skills in customer service, laptop maintenance, and mobile support.
• Experience imaging, re-imaging, and loading software onto laptops.
• Familiarity with enterprise IT incident ticketing tools and service delivery processes.
• Ability to multi-task in a high-priority environment.
• U.S. citizenship required.
• Security clearance: Top Secret SCI with Polygraph (current or in process).

Responsibilities

• Provide mobile device and laptop support to ensure mission critical systems run smoothly.
• Document and track tickets using enterprise tools.
• Image and re-image laptops, load software, and create sponsor laptop accounts.
• Interact with service providers to resolve hardware and software issues.
• Communicate complex technical concepts to both technical and non-technical audiences.
• Provide strong customer service and problem-solving skills.
• Adhere to security policies while troubleshooting and delivering solutions.

Skills

Customer service

Laptop maintenance

Mobile support

Multi-tasking

Education

Bachelor's degree in Computer Science or related field

Tools

Enterprise IT ticketing tools

Imaging software

Job description

Overview

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, people are our differentiator, and you will help ensure today is safe and tomorrow is smarter.

Job Details

• Location: Vienna, VA, USA
• Shift: 10:00am – 6:00pm, Monday‑Friday
• Schedule: Full time (40 hours per week)
• Travel: Less than 10%
• Work location: On‑site at customer site
• Salary range: $104,188 – $140,960 (based on experience and location)

Responsibilities

Provide mobile device and laptop support to ensure mission critical systems run smoothly. Key responsibilities include:

• Deliver support for mobile phones, laptops, air cards, and tokens.
• Document and track tickets using enterprise tools.
• Image and re‑image laptops, load software, and create sponsor laptop accounts.
• Interact with service providers to resolve hardware and software issues.
• Communicate complex technical concepts to both technical and non‑technical audiences.
• Provide strong customer service and problem‑solving skills.
• Adhere to security policies while troubleshooting and delivering solutions.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related technical discipline (or equivalent education, certifications, or experience).
• Minimum 5years of related experience.
• Proven skills in customer service, laptop maintenance, and mobile support.
• Experience imaging, re‑imaging, and loading software onto laptops.
• Familiarity with enterprise IT incident ticketing tools and service delivery processes.
• Ability to multi‑task in a high‑priority environment.
• U.S. citizenship required.
• Security clearance: Top Secret SCI with Polygraph (current or in process).

Benefits

• 401(k) with company match.
• Comprehensive health, dental, vision, and wellness plans.
• Paid vacation, holidays, and personal time.
• Professional development opportunities, including paid education and certifications.
• Internal mobility and career growth support.
• Flexible work weeks where possible.

EEO Statement

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans.