TS/SCI IT Support & Licensing Specialist

General Dynamics Information Technology; Chantilly (VA); On-site; USD 98,000 - 132,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Paid vacation and holidays

Job summary

General Dynamics Information Technology is seeking a Customer Service Support Specialist in Chantilly, VA. The role focuses on supporting training IT equipment, licensing, and incident resolution across end-user devices and classroom tech.

Expect to coordinate hardware procurements and maintain security-aligned configurations. You will provide Tier 1/2 support, manage access and cloud-based app operations, and ensure service delivery aligns with client requirements.

Qualifications

• Experience with MS Office suite and IT tools a plus.
• Strong understanding of hardware lifecycle and licensing processes.
• Ability to manage customer expectations and communicate clearly.
• Security clearance TS/SCI with Polygraph is required.

Responsibilities

• Assess and validate requirements for training IT equipment and tablets.
• Track hardware devices and licenses, coordinating procurements and replacements.
• Provide Tier 1 and Tier 2 support for IT systems and classroom tech.
• Support cloud-based applications and ensure smooth operation.
• Monitor procurements and installations and report status to stakeholders.
• Deliver polished, customer-focused service and manage expectations.
• Update system security plans for standalone devices and patches.
• Move data between procured systems following security guidelines.

Skills

IT Hardware

Requirements Management

Software Licensing

Education

Bachelor's degree in Computer Science or related technical discipline

Job description

General Dynamics Information Technology is seeking a Customer Service Support Specialist in Chantilly, VA. The role focuses on supporting training IT equipment, licensing, and incident resolution across end-user devices and classroom tech.

Expect to coordinate hardware procurements and maintain security-aligned configurations. You will provide Tier 1/2 support, manage access and cloud-based app operations, and ensure service delivery aligns with client requirements.