Enterprise IT Support Specialist - Federal Deskside

NuAxis, LLC; Farmington (NM); Hybrid; USD 52,000 - 68,000; Full time

Job summary

NuAxis, LLC is seeking a Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, and tools. You will own, track, troubleshoot, and document incidents, escalate where needed, and contribute to improving service delivery through established procedures.

The role requires a high school diploma, HDI Analyst Certification within 10 days, and CompTIA A+ within 90 days, with preferred Bachelor’s and Microsoft certifications.

Qualifications

• High school diploma or equivalent required.
• HDI Analyst Certification within 10 business days of hire.
• CompTIA A+ Certification within 90 days of hire.
• Two+ years in enterprise help desk or equivalent.
• Experience with Remedy or ITSM tools preferred.
• Knowledge of Windows, macOS, VPN, M365, Entra ID, Azure, Intune.

Responsibilities

• Provide remote and deskside computer support via multiple channels.
• Own, troubleshoot, document, and escalate IT incidents and requests.
• Maintain SLA performance with timely customer updates.
• Support accounts, VPN, Microsoft 365, Windows, macOS, and devices.
• Create and update support documentation and SOPs.

Skills

Deskside support

Remote support

Customer service

Incident management

Communication

Education

High school diploma

HDI Analyst Certification

CompTIA A+ Certification

Tools

Remedy Service Management

Active Directory

Microsoft Entra ID

Microsoft Azure

Microsoft Intune

VPN

Microsoft 365

Windows 11

macOS support

Job description

NuAxis, LLC is seeking a Computer Support Specialist Journeyman to provide remote and deskside enterprise support for Federal Government users, systems, and tools. You will own, track, troubleshoot, and document incidents, escalate where needed, and contribute to improving service delivery through established procedures.

The role requires a high school diploma, HDI Analyst Certification within 10 days, and CompTIA A+ within 90 days, with preferred Bachelor’s and Microsoft certifications.