Remote Enterprise IT Support Specialist (Journeyman)

NuAxis, LLC

Casper (WY)

Hybrid

USD 55,000 - 75,000

Full time

7 days ago

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Job summary

NuAxis, LLC is seeking a Computer Support Specialist Journeyman to provide remote and deskside enterprise IT support for Federal Government users, systems, applications, and tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within SLAs, maintaining clear customer communication and supporting continuous service improvements.

Required: HDI Analyst Certification within 10 days, CompTIA A+ within 90 days, and at least two years in

Qualifications

Two (2) or more years of experience in an enterprise call center, help desk, service desk, or related end-user support environment.
HDI Analyst Certification or equivalent required within 10 business days of hire.
CompTIA A+ Certification required within 90 days of hire.

Responsibilities

Provide remote and deskside computer support through phone, email, chat, and other approved channels.
Own, track, troubleshoot, document, resolve, and elevate IT incidents and service requests.
Fulfill requests within SLAs and provide timely customer status updates.
Support user accounts, password resets, VPN, Microsoft 365, Windows workstations, Mac devices, mobile devices, printers, and remote support tools.
Create and maintain help desk documentation and SOPs.