Enterprise IT Support Specialist

Aligned Data Centers, LLC; Texas; On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health Coverage

Health Savings and Flexible Spending

Retirement Savings 401(k)

Paid Time Off

Company-Sponsored Insurance

Optional Benefits

Wellness Programs

Job summary

Aligned Data Centers, LLC is seeking an IT Support Specialist to assist IT business and enterprise operations in multiple US time zones. You’ll troubleshoot WAN/LAN, Windows and Mac systems, Active Directory, and mobile devices while delivering strong customer service.

Responsibilities include onboarding users, Office 365 administration, and incident follow-up, with a focus on rapid, first-call resolutions and teamwork on IT projects. This role is on-site in Texas with competitive benefits.

Qualifications

• High school diploma or equivalent and 3-4 years’ proven experience in a helpdesk environment (Tier II support).
• Strong understanding of computer systems, mobile devices, and applications in an Enterprise IT environment.
• Experience with wired and wireless Local Area networks (LAN), Wide Area networks (WAN) and Networking preferred
• Ability to diagnose, troubleshoot and resolve basic to complex end user technical issues
• Working knowledge of Microsoft and Mac operating systems and Office products
• Excellent oral and written communication skills
• Certification on Microsoft Client or Server products is preferred, but not required
• SharePoint, Salesforce or ServiceNow experience is preferred, but not required

Responsibilities

• Serve as the first point of contact and front-end support answering inbound bound helpdesk requests for all areas of the IT Enterprise, interacting with employees, customers, vendors, and contractors
• Diagnose, troubleshoot and resolve technical issues related to Wi‑Fi and remote connectivity, IT hardware, software, applications, peripherals and mobile and desktop equipment
• Install desktop and laptop hardware, software and peripheral components as required
• Perform onboarding and maintenance of corporate user accounts and groups within Microsoft Active Directory
• Perform maintenance and troubleshooting on printers and copiers and IP telephony systems
• Configure, update, wipe and/or repair Windows and Mac desktop systems
• Support the corporate base of iPhone and Android mobile users.
• Setup, configure and troubleshoot Microsoft Office applications and perform administrative functions within Microsoft Office 365
• Follow up on tracked requests and ensure timely resolution, with goal to resolve all issues first call
• Provide feedback on reducing ticket times and helpdesk efficiency
• Engage and contribute with the IT team on projects and task supporting business Enterprise needs
• Provide wireless network support for users including connectivity issues and administrative functions of the system
• Assist in development of procedures that outline how incidents, requests, and problems are identified, documented, escalated and managed

Skills

Wi-Fi troubleshooting

Active Directory

Microsoft Windows

MacOS

Mobile devices management

Education

High school diploma or equivalent

Tools

Microsoft Active Directory

Office 365

SharePoint

Salesforce

ServiceNow

Job description

Aligned Data Centers, LLC is seeking an IT Support Specialist to assist IT business and enterprise operations in multiple US time zones. You’ll troubleshoot WAN/LAN, Windows and Mac systems, Active Directory, and mobile devices while delivering strong customer service.

Responsibilities include onboarding users, Office 365 administration, and incident follow-up, with a focus on rapid, first-call resolutions and teamwork on IT projects. This role is on-site in Texas with competitive benefits.