Enterprise IT Support Engineer I — Multiplatform & Customer‑Centric

Quality Technology Services; Atlanta (GA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Disability insurance

401(k) retirement plan

Paid holidays

Paid time off

Volunteer days

Employee assistance program

Tuition assistance

Parental leave

Military leave assistance

Scholarship for dependents

Wellness program

Job summary

Quality Technology Services is seeking an Enterprise IT Support Engineer I to assist with routine desktop support and problem resolution. You will support Windows 10/11, MacOS, iOS devices, and printers, working with a team to ensure high customer satisfaction across on-prem and remote users, nationally and internationally.

Ideal candidates have 2+ years of desktop support, familiarity with Office 365, Adobe, Cisco products, and remote management tools.

Qualifications

• Associates degree or equivalent professional experience.
• Two or more years of desktop support and customer support experience.
• One or more years of experience with Windows 10/11, MacOS, iOS/iPadOS, network connectivity, and peripheral devices.
• Demonstrated expertise in standard workplace applications, including Microsoft Office 365, Adobe, Cisco products.
• Working knowledge of Hybrid Azure/Entra AD, Windows/MacOS security, and file permissions.

Responsibilities

• Steward incoming desktop support tickets through acknowledgement, notation, and resolution.
• Handle escalations regarding hardware, software, and networking elements.
• Provide support for both on-premises and remote employees (national and international).
• Troubleshoot Windows and MacOS devices, software, and peripheral equipment.
• Provide onsite assistance for Systems Engineers when needed.
• Deploy end-user equipment and maintain inventory.
• Participate in design, testing, and process improvements for supported systems.
• Submit weekly status reports on projects and tasks.

Skills

Windows 10/11

MacOS support

iOS/iPadOS

Office 365

Network troubleshooting

Printers & scanners

Customer service

Hybrid AD (Azure/Entra)

Education

Associates degree or equivalent

Tools

ServiceNow

Bomgar

TeamViewer

Cisco AnyConnect

Intune

Jamf

A+ Certification

Job description

Quality Technology Services is seeking an Enterprise IT Support Engineer I to assist with routine desktop support and problem resolution. You will support Windows 10/11, MacOS, iOS devices, and printers, working with a team to ensure high customer satisfaction across on-prem and remote users, nationally and internationally.

Ideal candidates have 2+ years of desktop support, familiarity with Office 365, Adobe, Cisco products, and remote management tools.