Desktop & Enterprise IT Support Engineer — Remote/Onsite

QTS Realty Trust

Atlanta, Suwanee (GA, GA)

Hybrid

USD 55,000 - 75,000

Full time

4 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health benefits

401(k) plan

Paid holidays

Paid time off

Tuition assistance

Parental leave

Stock Purchase Plan

Volunteer days

Job summary

QTS Realty Trust is seeking an Enterprise IT Support Engineer I to assist with desktop support duties across Windows and Mac environments. You will help remote and on-site users, troubleshoot devices, and coordinate with Systems Engineers on deployments and incidents.

Ideal candidates bring 2+ years in desktop support, familiarity with Office 365 and Cisco products, and experience with AD/Entra identity management.

Qualifications

Associates degree or equivalent professional experience.
Two or more years of desktop support and customer support experience.
Experience with Windows 10/11, MacOS, iOS/iPadOS, network connectivity, and peripherals (printers, scanners).
Expertise in standard workplace apps such as Microsoft Office 365, Adobe, Cisco products.
Experience with Hybrid Azure/Entra AD, Windows/MacOS security, and file/share permissions.

Responsibilities

Handle desktop support tickets with timely acknowledgement and resolution.
Support hardware, software, and networking issues for premises and remote employees.
Provide desktop support for Windows and Mac devices and peripherals.
Assist Systems Engineers onsite when needed.
Deploy end-user equipment and manage inventory.
Participate in system design and testing for assigned tasks.
Contribute to process documentation and improvements.
Maintain current knowledge of technical areas and team quality.