IT Support Engineer

GCS Recruitment; Denver (CO); On-site; USD 48,000 - 64,000; Full time

Job summary

GCS Recruitment Specialists is seeking a reliable IT Support Technician to provide onsite technical support for Operations facilities in Denver. You will support end-user computing devices, printers, networking equipment, and OT environments while following established procedures and SLAs.

This hands-on role requires strong troubleshooting skills, the ability to work independently, and a willingness to participate in on-call rotations and site shift schedules.

Qualifications

• Minimum 1 year of hands-on IT support experience.
• Experience imaging and deploying laptops and desktops.
• Printer troubleshooting and network-connected printer support.
• Basic networking concepts and troubleshooting.
• Windows 11 and Linux operating systems experience.
• Experience using a ticketing system to track requests.
• Excellent communication and customer service skills.
• Ability to follow documented procedures and SOPs.

Responsibilities

• Image, configure, deploy, and maintain laptops and desktop systems.
• Provide technical support for Windows 11 and Linux environments.
• Troubleshoot hardware, OS, and application issues.
• Assist with user onboarding and workstation setup.
• Diagnose and resolve printer issues, including networked printers.
• Perform basic networking troubleshooting and cabling checks.
• Respond to service requests within SLA and participate in CM processes.
• Escalate complex issues when resolution steps are unclear or require higher-level intervention.

Skills

IT Support

Imaging & Deployment

Printer Troubleshooting

Networking Basics

Windows 11

Linux OS

Ticketing System

Troubleshooting

SOP Adherence

Customer Service

Education

CompTIA A+ Certification

Job description

We are seeking a reliable and customer-focused IT Support Technician to provide onsite technical support for Operations facilities. The successful candidate will support end-user computing devices, printers, networking equipment, and operational technology environments while following established technical procedures and service-level expectations.

This role is hands-on and requires strong troubleshooting skills, the ability to work independently, and a willingness to participate in on-call rotations and site shift schedules.

Key Responsibilities

End User Support

• Image, configure, deploy, and maintain laptops and desktop systems
• Provide technical support for Windows 11 and Linux environments
• Troubleshoot hardware, operating system, and application-related issues
• Support user onboarding and workstation setup activities

Hardware & Infrastructure Support

• Diagnose and resolve printer issues, including network-connected printers
• Perform basic networking troubleshooting, including connectivity and cabling issues
• Respond to equipment failures and restore service following documented SOPs
• Assist with asset management and equipment lifecycle activities

Operational Support

• Work assigned support tickets and service requests within SLA requirements
• Execute Change Management (CM) activities according to established procedures
• Respond to emergent technical events impacting site operations
• Escalate complex issues when resolution steps are unclear or require higher-level intervention

Required Qualifications

• Minimum 1 year of hands-on IT support experience
• Experience with:
  • Laptop imaging and deployment
  • Printer troubleshooting and support
  • Basic networking concepts and troubleshooting
  • Windows 11 operating systems
  • Linux operating systems
• Experience working within a ticketing system environment
• Strong troubleshooting and problem-solving skills
• Ability to follow documented procedures and technical SOPs
• Excellent communication and customer service skills

Preferred Qualifications

• CompTIA A+ Certification
• Background supporting:
  • Experience working in large-scale enterprise environments
  • Familiarity with change management processes