IT Technician - Level 1

Topaz HR; Lakewood Township, Northern (NJ, KY); Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Training and professional development

Career growth path

Job summary

Topaz HR is seeking a motivated Level 1 IT Support Engineer for an expanding MSP. The role offers hands-on support for clients across technology, cybersecurity, cloud solutions, and daily IT tasks.

Ideal for an entry-level professional eager to learn and grow within a collaborative team. You will provide first-level support, troubleshoot issues, deploy desktops and user accounts, and maintain documentation.

Qualifications

• 1-3+ years of IT support or help desk experience preferred.
• Basic knowledge of Windows, Microsoft 365, and networking fundamentals.
• Familiarity with Active Directory and user account management is a plus.
• Strong troubleshooting and communication skills.
• Ability to prioritize tasks and work in a fast-paced environment.
• Positive attitude and willingness to learn.

Responsibilities

• Provide first-level technical support via phone, email, and ticketing systems.
• Troubleshoot hardware, software, Microsoft 365, printer, and connectivity issues.
• Set up and deploy desktops, laptops, and user accounts.
• Document, update, and manage support tickets.
• Escalate complex issues to senior technicians when necessary.
• Maintain accurate client and support documentation.
• Deliver exceptional customer service and timely issue resolution.

Skills

Windows OS

Microsoft 365

Networking fundamentals

Active Directory

Troubleshooting

Communication

Prioritization

Fast-paced environment

Tools

Ticketing systems

Job description

Position Overview

A growing Managed Service Provider (MSP) is seeking a motivated Level 1 IT Support Engineerto join its team. This position is ideal for an entry-level IT professional looking to gain hands-on experience supporting clients with technology, cybersecurity, cloud solutions, and day-to-day technical support. The ideal candidate is customer-focused, eager to learn, and passionate about technology.

Responsibilities

• Provide first-level technical support via phone, email, and ticketing systems
• Troubleshoot hardware, software, Microsoft 365, printer, and connectivity issues
• Set up and deploy desktops, laptops, and user accounts
• Document, update, and manage support tickets
• Escalate complex issues to senior technicians when necessary
• Maintain accurate client and support documentation
• Deliver exceptional customer service and timely issue resolution

Qualifications

• 1-3+ years of IT support or help desk experience preferred
• Basic knowledge of Windows, Microsoft 365, and networking fundamentals
• Familiarity with Active Directory and user account management is a plus
• Strong troubleshooting and communication skills
• Ability to prioritize tasks and work in a fast-paced environment
• Positive attitude and willingness to learn

Compensation & Benefits

• $26-30/hour + health insurance benefits
• 401(k) plan
• Paid time off and holidays
• Training and professional development opportunities
• Clear path for career growth into Level 2 and advanced technical roles

About the Employer

This organization provides managed IT services, cloud solutions, cybersecurity, network support, and technology services to businesses across multiple industries. The company is committed to delivering reliable, secure, and efficient technology solutions while fostering a collaborative environment where employees can grow and succeed.

EEO Statement: Topaz HR is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees.