IT Support Technician (Help Desk)

LinuxCareers; Hawthorne (CA); On-site; USD 47,000 - 62,000; Full time

Benefits offered by this job

Stock options

Discretionary bonuses

Employee stock purchase plan

Comprehensive medical/vision/dental

401(k)

Disability and life insurance

Paid parental leave

Paid vacation

Paid holidays

Job summary

SpaceX is seeking an experienced IT Support Technician to deliver enterprise help desk support for staff, handling onboarding, setup, troubleshooting, and asset recovery across computers, mobile devices, printers, and conference room tech.

You will provide 1st to 3rd tier support, manage on-site inventory, set up workstations for new hires, troubleshoot issues in person and remotely, and document common problems to streamline workflows.

Qualifications

• 1+ years of enterprise IT experience.
• Experience building and troubleshooting computer systems.
• Experience supporting Microsoft technologies.
• Valid driver's license.
• Willingness to work all shifts, overtime, and weekends.
• Experience with macOS, iOS, or Linux environments.
• Certifications such as A+, Network+, or MCSE.
• Knowledge of audio-visual and conference room equipment.
• Strong written, verbal, and phone communication skills.

Responsibilities

• Provide 1st, 2nd, and 3rd tier enterprise help desk support to SpaceX employees
• Manage on-site inventory and lifecycle of end-user IT assets, including procurement, configuration, and deployment
• Set up and support workstations for new and existing staff, including onboarding and offboarding procedures
• Troubleshoot software and hardware issues both in-person and remotely, including printers, network connectivity, and audio-visual equipment
• Improve help desk workflows and write instructional documentation for technical issues

Skills

IT support

Troubleshooting

Windows environments

Networking

Education

High school diploma or equivalent

Tools

Microsoft technologies

Job description

SpaceX seeks an experienced IT Support Technician to deliver comprehensive enterprise help desk support to company staff. This role manages the full lifecycle of end-user IT services including onboarding, setup, troubleshooting, repair, and asset recovery across computers, mobile devices, printing, and conference room technology.

What You'll Do

• Provide 1st, 2nd, and 3rd tier enterprise help desk support to SpaceX employees
• Manage on-site inventory and lifecycle of end-user IT assets, including procurement, configuration, and deployment
• Set up and support workstations for new and existing staff, including onboarding and offboarding procedures
• Troubleshoot software and hardware issues both in-person and remotely, including printers, network connectivity, and audio-visual equipment
• Improve help desk workflows and write instructional documentation for technical issues

What You Need

• High school diploma or equivalency certificate
• 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks in an enterprise environment
• Experience supporting Microsoft technologies
• Valid driver's license
• Willingness to work all shifts, overtime, and weekends as needed

Nice to Have

• Experience supporting macOS, iOS, and Linux environments
• Technical certifications such as A+, Network+, or MCSE
• Working knowledge of audio-visual and conference room equipment
• Excellent written, verbal, and phone communication skills

Pay range varies by level: Level 1: $29–$35/hour, Level 2: $34–$40/hour, Level 3: $38–$45/hour. Base salary plus long-term incentives (stock, stock options, cash awards), discretionary bonuses, employee stock purchase plan, comprehensive medical/vision/dental coverage, 401(k), disability and life insurance, paid parental leave, 3 weeks paid vacation, and 10+ paid holidays annually.