Enterprise Integration Architect – ServiceNow & APIs

Computer Task; Dallas (TX); On-site; USD 100,000 - 140,000; Full time

Job summary

CTG, a Cegeka company, seeks an experienced integration specialist to design and support ServiceNow integrations with enterprise ticketing systems, legacy and modern platforms, and cloud services. The role focuses on end-to-end workflow analysis, system interfaces, and reliability across complex environments.

The position involves troubleshooting, production support, and automated testing using ROBOT Framework, with an emphasis on delivering scalable, secure integrations.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• Proven experience in enterprise integration architecture and ServiceNow integrations.
• Excellent verbal and written English communication skills.

Responsibilities

• Design and support integrations between ServiceNow and enterprise ticketing systems (e.g., BMC Remedy, mainframe apps, Microsoft Azure).
• Analyze end-to-end ticketing workflows, system interfaces, and operational processes.
• Support ServiceNow transformation initiatives and integration across legacy and modernized platforms.
• Troubleshoot integration issues, configure applications, provide production support, and maintain system reliability.
• Develop and execute automated tests using the ROBOT Framework.

Skills

Solution architecture & enterprise‑int

ServiceNow integrations

APIs (REST/SOAP), mainframe, Azure

Test automation & production support

Education

Bachelor's degree in CS/IT/Engineering or related field

Job description

CTG, a Cegeka company, seeks an experienced integration specialist to design and support ServiceNow integrations with enterprise ticketing systems, legacy and modern platforms, and cloud services. The role focuses on end-to-end workflow analysis, system interfaces, and reliability across complex environments.

The position involves troubleshooting, production support, and automated testing using ROBOT Framework, with an emphasis on delivering scalable, secure integrations.