Enterprise Integration Architect – Service Assurance

CTG; Dallas (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

CTG seeks an Enterprise Integration Architect for a 12-month contract in Dallas, TX. You will design and support integrations between ServiceNow and enterprise ticketing systems (including BMC Remedy and mainframe apps), analyze end-to-end workflows, and support ServiceNow transformation initiatives across legacy and modern platforms.

You will troubleshoot integration issues, configure applications, provide production support, and develop automated tests using ROBOT Framework to ensure reliable

Qualifications

• Proven experience in enterprise integration architecture and ServiceNow integrations.
• Experience supporting ticketing workflows, API interfaces, legacy and modern platforms, and production environments.
• Ability to support system transformation initiatives and ensure reliable application integrations.

Responsibilities

• Design and support integrations between ServiceNow and enterprise ticketing systems (BMC Remedy, mainframe apps, Azure).
• Analyze end-to-end ticketing workflows, system interfaces, and operational processes.
• Support ServiceNow transformation initiatives and integration across legacy and modernized platforms.
• Troubleshoot integration issues, configure applications, provide production support, and maintain system reliability.
• Develop and execute automated tests using the ROBOT Framework.

Skills

Solution architecture

Enterprise integration

ServiceNow integration

BMC Remedy

REST APIs

SOAP APIs

Mainframe systems

Microsoft Azure

Test automation

Troubleshooting

System configuration

Production support

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience

Tools

ROBOT Framework

Job description

CTG is seeking to fill an Enterprise Integration Architect – Service Assurance position for our client.

Duration: 12 months

Duties:

• Design and support integrations between ServiceNow and enterprise ticketing systems, including BMC Remedy, mainframe applications, and Microsoft Azure.
• Analyze end-to-end ticketing workflows, system interfaces, and operational processes.
• Support ServiceNow transformation initiatives and integration across legacy and modernized platforms.
• Troubleshoot integration issues, configure applications, provide production support, and maintain system reliability.
• Develop and execute automated tests using the ROBOT Framework.

Skills:

• Solution architecture and enterprise application integration.
• Service Assurance and ticketing applications, including ServiceNow and BMC Remedy.
• REST APIs, SOAP APIs, mainframe systems, and Microsoft Azure.
• Test automation, troubleshooting, system configuration, and production support.

Experience:

• Proven experience in enterprise integration architecture and ServiceNow integrations.
• Experience supporting ticketing workflows, API interfaces, legacy and modern platforms, and production environments.
• Ability to support system transformation initiatives and ensure reliable application integrations.

Education:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

This is a contract W2 role, CANNOT do C2C, C2H or 1099.