Enterprise Integration Architect – Service Assurance

Computer Task; Dallas (TX); Presencial; USD 100.000 - 140.000; Jornada completa

Descripción de la vacante

CTG, a Cegeka company, seeks an experienced integration specialist to design and support ServiceNow integrations with enterprise ticketing systems, legacy and modern platforms, and cloud services. The role focuses on end-to-end workflow analysis, system interfaces, and reliability across complex environments.

The position involves troubleshooting, production support, and automated testing using ROBOT Framework, with an emphasis on delivering scalable, secure integrations.

Formación

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• Proven experience in enterprise integration architecture and ServiceNow integrations.
• Excellent verbal and written English communication skills.

Responsabilidades

• Design and support integrations between ServiceNow and enterprise ticketing systems (e.g., BMC Remedy, mainframe apps, Microsoft Azure).
• Analyze end-to-end ticketing workflows, system interfaces, and operational processes.
• Support ServiceNow transformation initiatives and integration across legacy and modernized platforms.
• Troubleshoot integration issues, configure applications, provide production support, and maintain system reliability.
• Develop and execute automated tests using the ROBOT Framework.

Conocimientos

Solution architecture & enterprise‑int

ServiceNow integrations

APIs (REST/SOAP), mainframe, Azure

Test automation & production support

Educación

Bachelor's degree in CS/IT/Engineering or related field

Descripción del empleo

Location: Dallas, TX
Duration: 12 months

Duties

• Design and support integrations between ServiceNow and enterprise ticketing systems, including BMC Remedy, mainframe applications, and Microsoft Azure.
• Analyze end-to-end ticketing workflows, system interfaces, and operational processes.
• Support ServiceNow transformation initiatives and integration across legacy and modernized platforms.
• Troubleshoot integration issues, configure applications, provide production support, and maintain system reliability.
• Develop and execute automated tests using the ROBOT Framework.

Skills

• Solution architecture and enterprise application integration.
• Service Assurance and ticketing applications, including ServiceNow and BMC Remedy.
• REST APIs, SOAP APIs, mainframe systems, and Microsoft Azure.
• Test automation, troubleshooting, system configuration, and production support.

Experience

• Proven experience in enterprise integration architecture and ServiceNow integrations.
• Experience supporting ticketing workflows, API interfaces, legacy and modern platforms, and production environments.
• Ability to support system transformation initiatives and ensure reliable application integrations.

Education

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.