ServiceNow Solution Architect/CTA

Flex Employee Services; Orlando (FL); On-site; USD 165,312 - 206,640; Full time

Job summary

A leading IT consulting firm is seeking a ServiceNow Solution Architect for a mid-senior level role in Palm Beach, Florida. This contract position involves leading the design and implementation of ServiceNow solutions, requiring 10-15 years of experience and strong communication skills. The role includes 2-4 days of onsite work per week with travel expenses covered.

Qualifications

• 10-15 years of experience in design and solution architecture leadership.
• Experience with workflow, ticket management systems, dashboards, and reporting.
• Strong executive verbal and written communication skills.

Responsibilities

• Lead design and solution architecture for ServiceNow implementations.
• Design workflows, ticket management systems, dashboards, and reporting capabilities.
• Collaborate across functions to enable self-service workflows.

Skills

Design and solution architecture leadership

Workflow and ticket management systems

Strong executive communication skills

Tools

ServiceNow

IntegrationHub

Performance Analytics

Job description

Overview

Job Title: ServiceNow Solution Architect. Duration: 6 weeks with potential for extension. Location/Travel: On-site Palm Beach, Florida; 2-4 days/week. Travel expenses are paid. Base pay range: $120.00/hr - $150.00/hr.

This role seeks a true Big 4 Solution Architect or CTA-level consultant who is willing to travel for onsite client engagement in Palm Beach, FL.

Role Overview

The candidate should have implementation experience with ServiceNow (SNOW) and be a techno-functional designer. This person should be able to design business processes, anticipate challenges, assess risks, dependencies, and interfaces with HCM and other business functions to provide self-service workflow capabilities.

Responsibilities

• Lead design and solution architecture for ServiceNow implementations (10-15 years of experience preferred).
• Design workflows, ticket management systems, dashboards, and reporting capabilities.
• Communicate effectively with executives (verbal and written).
• Collaborate across HCM and other business functions to enable self-service workflows and end-to-end process automation.

Key Requirements

• 10-15 years of experience in design and solution architecture leadership
• Experience with workflow, ticket management systems, dashboards, and reporting
• Strong executive verbal and written communication skills
• Ideal experience with MBB firms, but not required

Business Need

• Self-service workflow enablement
• Ticket management systems
• Dashboarding and reporting
• Integration with HCM and other systems
• Business process automation

Relevant SKU / Platform

• Employee Center Pro (EC Pro) or CSM Pro
• Performance Analytics
• IntegrationHub
• Flow Designer
• Agentic AI

Why It Fits

• Provides a central portal for multiple business functions, not just HR.
• Core case/ticketing framework with escalation and SLA tracking.
• Simplifies integrations with HCM (Workday, SAP, Oracle).
• Automates end-to-end workflows across departments.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Consulting and Information Technology
• Industries: IT Services and IT Consulting and Business Consulting and Services