ServiceNow ITSM Developer – Change Management

Computer Task; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

CTG is seeking a ServiceNow ITSM Developer – Change Management in Dallas, TX for an 11-month engagement. You will develop, configure, and enhance ITSM Change modules and workflows, integrate with external systems, and support platform enhancements.

You will build change models, approvals, and CAB processes, along with Flow Designer flows and scripting. Strong English communication is required for collaboration with the client and CTG teams.

Qualifications

• Experience building and configuring ServiceNow ITSM applications, focused on Change Management.
• Ability to design and implement Change Workflows, Models, approvals, and CAB processes.
• Proficiency in Flow Designer, JavaScript, Glide API, and related scripting.
• Experience with Business Rules, Script Includes, Client Scripts, and UI Policies.
• Skills in REST API integrations and CMDB data integration.

Responsibilities

• Develop, configure, customize, and enhance ServiceNow ITSM applications, primarily Change Management.
• Build and maintain Standard, Normal, and Emergency Change workflows, Change Models, approval processes, and CAB workflows.
• Develop and maintain Flow Designer flows, Business Rules, Script Includes, Client Scripts, and UI Policies.
• Integrate ServiceNow with external systems using REST APIs and support CMDB integrations.
• Troubleshoot issues, optimize workflows, and support ongoing platform enhancements.

Skills

ServiceNow ITSM

Change Management

Flow Designer

JavaScript

REST API

CMDB

Business Rules

Script Includes

UI Policies

Education

Bachelor's degree

Tools

Glide API

Job description

CTG is seeking to fill a ServiceNow ITSM Developer – Change Management position for our client.

Location: Dallas, TX
Duration: 11 months

Duties:

• Develop, configure, customize, and enhance ServiceNow ITSM applications, primarily Change Management.

• Build and maintain Standard, Normal, and Emergency Change workflows, Change Models, approval processes, and CAB workflows.

• Develop and maintain Flow Designer flows, Business Rules, Script Includes, Client Scripts, and UI Policies.

• Integrate ServiceNow with external systems using REST APIs and support CMDB integrations.

• Troubleshoot issues, optimize workflows, and support ongoing platform enhancements.

Skills:

• ServiceNow ITSM and Change Management development.

• Change workflows, Change Models, approval workflows, and CAB processes.

• Flow Designer, JavaScript, and Glide API.

• Business Rules, Script Includes, Client Scripts, and UI Policies.

• REST API integrations and CMDB.

Experience:

• Hands-on experience developing and configuring ServiceNow ITSM, with a strong focus on Change Management.

• Experience implementing change workflows, automating approvals, and customizing ServiceNow applications.

• Experience with scripting, integrations, troubleshooting, and platform enhancements.

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred, or equivalent practical experience.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.