ServiceNow Architect — ITSM & ITOM Leader

AHU Technologies Inc.; Washington (District of Columbia); On-site; USD 120,000 - 150,000; Full time

Job summary

A government technology organization in Washington, DC is seeking a ServiceNow Architect to design and implement solutions aimed at improving IT services. The ideal candidate will have a strong background in architecting ServiceNow solutions, proven leadership in technical teams, and expertise in ITSM and integration techniques. This contract role demands a Bachelor’s degree in Computer Science or equivalent experience and relevant certifications, with a focus on collaboration and compliance.

Qualifications

• ServiceNow Certified Technical Architect (CTA) preferred.
• Proven experience architecting complex ServiceNow solutions.
• In-depth knowledge of ServiceNow modules such as ITSM, ITOM, ITFM, HRSD, PPM and SPM.

Responsibilities

• Design end-to-end ServiceNow solutions aligning with business objectives.
• Provide technical leadership and mentoring to teams.
• Collaborate with stakeholders to gather business requirements.
• Develop the ServiceNow platform using JavaScript and other technologies.
• Implement integrations between ServiceNow and enterprise systems.
• Optimize ServiceNow performance and ensure compliance with standards.

Skills

ServiceNow solutions architecture

JavaScript

REST APIs

SOAP

Performance optimization

Stakeholder collaboration

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow platform

GlideScript

HTML

CSS

Job description

Short Description: Client is looking for a ServiceNow Architect who will use their knowledge and experience of the ServiceNow produce to architect a solution that meets the ITSM, ITAM and change management needs of IT projects across DC.

Complete Description:

The client is the central technology organization of the District of Columbia Government. Client develops, implements, and maintains the district’s technology infrastructure; develops and implements major enterprise applications; establishes and oversees technology policies and standards for the district; provides technology services and support for District agencies, and develops technology solutions to improve services to businesses, residents and visitors in all areas of District government.

As a ServiceNow Architect, you will be responsible for leading the design, development, and implementation of ServiceNow solutions within our organization. You will collaborate with stakeholders to understand business requirements and translate them into technical solutions leveraging the ServiceNow platform. This role requires a deep understanding of ServiceNow capabilities, best practices, and a strong ability to architect solutions that meet the organization's needs.

Key Responsibilities:

· Solution Architecture: Design end-to-end ServiceNow solutions that align with business objectives and requirements. Develop technical architecture, data model, integrations, and workflows to support business processes.

· Technical Leadership: Provide technical leadership and guidance to development teams, ensuring adherence to best practices, standards, and methodologies. Mentor team members on ServiceNow platform capabilities and implementation strategies.

· Requirements Analysis: Collaborate with stakeholders to gather and analyze business requirements. Translate requirements into technical specifications and design documents.

· Integration: Design and implement integrations between ServiceNow and other enterprise systems using REST APIs, SOAP, MID Servers, and other integration techniques. Ensure data integrity and security in integrations.

· Performance Optimization: Identify opportunities to optimize ServiceNow performance and scalability. Implement performance tuning measures and monitor system performance to ensure optimal operation.

· Governance and Compliance: Ensure adherence to governance, compliance, and security standards in ServiceNow implementations. Implement security controls, access restrictions, and audit mechanisms as necessary.

· Documentation and Training: Create technical documentation including design documents, architecture diagrams, and configuration guides. Provide training and knowledge transfer to team members and end-users.

· Bachelor's degree in Computer Science, Information Technology, or related field or equivalent work experience.

· ServiceNow Certified Technical Architect (CTA) and Certified Implementation Specialist (CIS)certifications preferred.

· Proven experience architecting and implementing complex ServiceNow solutions in enterprise environments.

· In-depth knowledge of ServiceNow platform architecture, modules, and components.

· Strong knowledge of the following ServiceNow modules: ITSM, ITOM, ITFM, HRSD, PPM and SPM

· Experience with ServiceNow integrations using REST, SOAP, and other protocols.

· Excellent communication and collaboration skills, with the ability to effectively interact with stakeholders at all levels of the organization.

CONTRACT JOB DESCRIPTION

Responsibilities:

· Provides high-level architectural expertise to managers and technical staff.

· Develops architectural products and deliverables for the enterprise and operational business lines.

· Develops strategy of system and the design infrastructure necessary to support that strategy.

· Advises on selection of technological purchases with regards to processing, data storage, data access, and applications development.

· Sets standards for the client/server relational database structure for the organization (Structured Query Language (SQL), Oracle, Sybase).

· Advises of feasibility of potential future projects to management.

Bachelor’s degree in IT or related field or equivalent experience

Skills Matrix:

· Experience with ServiceNow integrations using REST, SOAP, and other protocols. Required 8 Years

· Experience architecting and implementing complex ServiceNow solutions in enterprise environments. Required 8 Years

· Experience with ServiceNow platform architecture, modules, and components. Required 8 Years

· Experience with ServiceNow modules: ITSM, ITOM, ITFM, HRSD, PPM and SPM. Required 6 Years

· 16+ yrs. as an Enterprise Architect. Required 16 Years

· 16+ yrs. building an IT system roadmap. Required 16 Years

· 16+ yrs. system diagramming/modeling using structured modeling language like UML. Required 16 Years

· Bachelor’s degree in IT or related field or equivalent experience. Required

· ServiceNow Certified Technical Architect (CTA) and Certified Implementation Specialist (CIS) certifications preferred. Highly desired

Compensation: $70.00 - $78.00 per hour

About Us

AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.

AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

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