Enterprise Implementation Specialist - Customer Launch Expert

AlayaCare; Pittsburgh (Allegheny County); On-site; USD 70,000 - 100,000; Full time

Job summary

AlayaCare is seeking an Implementation Specialist to lead enterprise deployments in the U.S. You will work with a team of specialists to deliver professional services implementations, configure the platform to business requirements, and develop high-quality project documentation.

The role emphasizes ownership, strong communication, and problem-solving, with collaboration across internal teams to ensure successful launches for large accounts, including in Canada.

Qualifications

• 1–3 years of experience in a customer-facing, project delivery, or implementation-related role.
• Demonstrated leadership and adaptability, with a willingness to take ownership of highly challenging tasks and problems.
• Strong problem-solving capabilities; ability to multi-task and meet deadlines; effective communication.

Responsibilities

• Support project requirements gathering, workflow design, configuration, reporting, testing, and user training
• Participate in the planning and execution of customer training
• Configure the AlayaCare platform based on defined business requirements
• Action risk and issue mitigation plans defined by Consultants and the Project Manager during implementation
• Contribute to keeping projects on time and on budget through strong execution and follow-through
• Focus on deliverables and customer business priorities throughout the implementation lifecycle
• Produce clear, concise, and accurate documentation and communication
• Partner closely with internal teams and customers to support successful launches for large and enterprise accounts in Canada

Skills

Customer-facing

Project delivery

Implementation

Leadership

Problem-solving

Time management

Communication

Collaboration

Job description

AlayaCare is seeking an Implementation Specialist to lead enterprise deployments in the U.S. You will work with a team of specialists to deliver professional services implementations, configure the platform to business requirements, and develop high-quality project documentation.

The role emphasizes ownership, strong communication, and problem-solving, with collaboration across internal teams to ensure successful launches for large accounts, including in Canada.