Implementation Specialist

AlayaCare; Pittsburgh (Allegheny County); On-site; USD 70,000 - 100,000; Full time

Job summary

AlayaCare is seeking an Implementation Specialist to lead enterprise deployments in the U.S. You will work with a team of specialists to deliver professional services implementations, configure the platform to business requirements, and develop high-quality project documentation.

The role emphasizes ownership, strong communication, and problem-solving, with collaboration across internal teams to ensure successful launches for large accounts, including in Canada.

Qualifications

• 1–3 years of experience in a customer-facing, project delivery, or implementation-related role.
• Demonstrated leadership and adaptability, with a willingness to take ownership of highly challenging tasks and problems.
• Strong problem-solving capabilities; ability to multi-task and meet deadlines; effective communication.

Responsibilities

• Support project requirements gathering, workflow design, configuration, reporting, testing, and user training
• Participate in the planning and execution of customer training
• Configure the AlayaCare platform based on defined business requirements
• Action risk and issue mitigation plans defined by Consultants and the Project Manager during implementation
• Contribute to keeping projects on time and on budget through strong execution and follow-through
• Focus on deliverables and customer business priorities throughout the implementation lifecycle
• Produce clear, concise, and accurate documentation and communication
• Partner closely with internal teams and customers to support successful launches for large and enterprise accounts in Canada

Skills

Customer-facing

Project delivery

Implementation

Leadership

Problem-solving

Time management

Communication

Collaboration

Job description

About AlayaCare

At AlayaCare, we're more than just a fast-growing SaaS company, we're a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 600+ employees across Canada, the US, Australia, and Brazil, we're united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About AlayaCare

At AlayaCare, we're more than just a fast-growing SaaS company, we're a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 600+ employees across Canada, the US, Australia, and Brazil, we're united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About The Role

Reporting to the Senior Professional Services Consultant, the Implementation Specialist has a critical customer-facing role focused on launching our large and enterprise customers across the U.S. market. This role is responsible for supporting the successful delivery and execution of professional services-led implementations. You will work closely with other Implementation Specialists and Senior Implementation Specialists to deliver against the plan developed by the project team, while serving as a key owner of high-quality project documentation.

What You'll Do

• Support project requirements gathering, workflow design, configuration, reporting, testing, and user training
• Participate in the planning and execution of customer training
• Configure the AlayaCare platform based on defined business requirements
• Action risk and issue mitigation plans defined by Consultants and the Project Manager during implementation
• Contribute to keeping projects on time and on budget through strong execution and follow-through
• Focus on deliverables and customer business priorities throughout the implementation lifecycle
• Produce clear, concise, and accurate documentation and communication
• Partner closely with internal teams and customers to support successful launches for large and enterprise accounts in Canada

What You Bring to the Team

• 1–3 years of experience in a customer-facing, project delivery, or implementation-related role
• Demonstrated leadership and adaptability, with a willingness to take ownership of highly challenging tasks and problems readily and voluntarily
• Curiosity to question, research, clearly define problems, and work out innovative solutions
• Strong problem-solving capabilities
• Ability to multi-task, stay organized, and meet deadlines
• Powerful communication and storytelling skills
• Ability to collaborate effectively with diverse individuals and build strong relationships that lead to win-win solutions

Why Join AlayaCare?

Work With Purpose

At AlayaCare, you'll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible