Enterprise Implementation Leader | Delivery Exec, Hybrid

Enboarder; United States; Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Job summary

ModMed is seeking a Director of Professional Services to design, implement, and manage Enterprise Project Management, Business Consulting, and Pay Implementations while aligning with KPI-driven goals. This role collaborates with Sales, Training, Technology Services, and Operations to create processes that meet client expectations.

You will lead cross-functional teams, mentor staff, and ensure delivery excellence with focus on quality standards, client satisfaction, and EBITDA targets.

Qualifications

• 5+ years of Electronic Health Record implementations leadership experience.
• 5+ years of experience leading Practice Management/Revenue Cycle Management implementations.
• Bachelor’s degree in Business Administration, Computer Science, Healthcare Administration, or a related field.
• Ability to quickly learn, analyze, understand, and convey complex information.
• Excellent verbal and written communication and listening skills.
• Quality Assurance management.
• Expert knowledge of creating and managing a Project Management organization.

Responsibilities

• Leads Professional Services teams who oversee the implementation and execution of tasks associated with the full suite of ModMed products, solutions, and integrations.
• Takes ownership of team successes by directing, mentoring, and coaching.
• Manifests an understanding of project management practices and principles (constraints, risks/issues management, best practices, etc.)
• Serves as an escalation point for issues beyond team authority; resolves conflicts involving project priorities, resources, and/or contractual issues with the client.
• Demonstrates the ability to quickly understand a business situation; make prompt decisions to facilitate the expedition of resolutions and navigate to successful outcomes.
• Builds positive working relationships/partnerships and a trusted advisor within the organization, consulting practice managers, clients, and is recognized by the client as the delivery executive responsible for ensuring overall delivery experience.
• Ensures adherence to quality standards and documented processes in day-to-day activities.
• Interfaces with client project stakeholders, including C-level management and directors, to elicit business and functional requirements.
• Proactively addresses performance concerns with the applicable manager; provides performance evaluation input for project resources.
• Has a thorough understanding of the business's key performance indicators and metrics and manages them to successful levels consistently.
• Proactively manages the financial details of the business, including but not limited to forecasting revenue, concessions/credits, backlog management, and EBITDA.
• Works collaboratively with the leadership team to develop and/or improve the practice as a whole, including strategies, policies, and processes; supports and promotes the use of leading-edge delivery methodologies and best practices.

Skills

Leadership

Analytical thinking

Communication

Independent work

Education

Bachelor’s degree in Business Administration, Computer Science, Healthcare Administration, or related field

Master’s degree preferred

Tools

Salesforce

Job description

ModMed is seeking a Director of Professional Services to design, implement, and manage Enterprise Project Management, Business Consulting, and Pay Implementations while aligning with KPI-driven goals. This role collaborates with Sales, Training, Technology Services, and Operations to create processes that meet client expectations.

You will lead cross-functional teams, mentor staff, and ensure delivery excellence with focus on quality standards, client satisfaction, and EBITDA targets.