Director, Implementation Services, Enterprise

Enboarder; United States; Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Job summary

ModMed is seeking a Director of Professional Services to design, implement, and manage Enterprise Project Management, Business Consulting, and Pay Implementations while aligning with KPI-driven goals. This role collaborates with Sales, Training, Technology Services, and Operations to create processes that meet client expectations.

You will lead cross-functional teams, mentor staff, and ensure delivery excellence with focus on quality standards, client satisfaction, and EBITDA targets.

Qualifications

• 5+ years of Electronic Health Record implementations leadership experience.
• 5+ years of experience leading Practice Management/Revenue Cycle Management implementations.
• Bachelor’s degree in Business Administration, Computer Science, Healthcare Administration, or a related field.
• Ability to quickly learn, analyze, understand, and convey complex information.
• Excellent verbal and written communication and listening skills.
• Quality Assurance management.
• Expert knowledge of creating and managing a Project Management organization.

Responsibilities

• Leads Professional Services teams who oversee the implementation and execution of tasks associated with the full suite of ModMed products, solutions, and integrations.
• Takes ownership of team successes by directing, mentoring, and coaching.
• Manifests an understanding of project management practices and principles (constraints, risks/issues management, best practices, etc.)
• Serves as an escalation point for issues beyond team authority; resolves conflicts involving project priorities, resources, and/or contractual issues with the client.
• Demonstrates the ability to quickly understand a business situation; make prompt decisions to facilitate the expedition of resolutions and navigate to successful outcomes.
• Builds positive working relationships/partnerships and a trusted advisor within the organization, consulting practice managers, clients, and is recognized by the client as the delivery executive responsible for ensuring overall delivery experience.
• Ensures adherence to quality standards and documented processes in day-to-day activities.
• Interfaces with client project stakeholders, including C-level management and directors, to elicit business and functional requirements.
• Proactively addresses performance concerns with the applicable manager; provides performance evaluation input for project resources.
• Has a thorough understanding of the business's key performance indicators and metrics and manages them to successful levels consistently.
• Proactively manages the financial details of the business, including but not limited to forecasting revenue, concessions/credits, backlog management, and EBITDA.
• Works collaboratively with the leadership team to develop and/or improve the practice as a whole, including strategies, policies, and processes; supports and promotes the use of leading-edge delivery methodologies and best practices.

Skills

Leadership

Analytical thinking

Communication

Independent work

Education

Bachelor’s degree in Business Administration, Computer Science, Healthcare Administration, or related field

Master’s degree preferred

Tools

Salesforce

Job description

Job Description Summary

The Director, Professional Services will be responsible for the design, implementation and management of various Professional Services organizations (Enterprise Project Management, Business Consulting, Pay Implementations) and personnel per strategic departmental KPI requirements. In alignment with our company culture, the Director will be guided by our core values: be agile, pursue effectiveness and efficiency, earn trust, and champion innovation. This role will work closely with Sales Organization, Training Services, Technology Services, and Operations teams to develop processes to meet and exceed our clients’ expectations.

Job Responsibilities

• Leads Professional Services teams who oversee the implementation and execution of tasks associated with the full suite of ModMed products, solutions, and integrations.
• Takes ownership of team successes by directing, mentoring, and coaching.
• Manifests an understanding of project management practices and principles (constraints, risks/issues management, best practices, etc.)
• Serves as an escalation point for issues beyond team authority; resolves conflicts involving project priorities, resources, and/or contractual issues with the client.
• Demonstrates the ability to quickly understand a business situation; make prompt decisions to facilitate the expedition of resolutions and navigate to successful outcomes.
• Builds positive working relationships/partnerships and a trusted advisor within the organization, consulting practice managers, clients, and is recognized by the client as the delivery executive responsible for ensuring overall delivery experience.
• Ensures adherence to quality standards and documented processes in day-to-day activities.
• Interfaces with client project stakeholders, including C-level management and directors, to elicit business and functional requirements.
• Proactively addresses performance concerns with the applicable manager; provides performance evaluation input for project resources.
• Has a thorough understanding of the business's key performance indicators and metrics and manages them to successful levels consistently.
• Proactively manages the financial details of the business, including but not limited to forecasting revenue, concessions/credits, backlog management, and EBITDA.
• Works collaboratively with the leadership team to develop and/or improve the practice as a whole, including strategies, policies, and processes; supports and promotes the use of leading-edge delivery methodologies and best practices.

Job Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Healthcare Administration, or a related field; Master’s degree preferred.
• Demonstrated leadership abilities to effectively lead a cross-functional client-driven organization.
• 5+ years of Electronic Health Record implementations leadership experience.
• 5+ years of experience leading Practice Management/Revenue Cycle Management implementations.
• Ability to quickly learn, analyze, understand, and convey complex information.
• Excellent verbal and written communication and listening skills.
• Ability to effectively work independently and coordinate team efforts.
• Experience with Salesforce or related implementation and CRM software solutions.
• Quality Assurance management
• Expert knowledge of creating and managing a Project Management organization.

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution.
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs.
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs.
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed.
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning.
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles.
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.