Enterprise Implementation Lead: Growth & Onboarding

ShipMonk; Las Vegas (NV); On-site; USD 100,000 - 150,000; Full time

Job summary

ShipMonk is seeking an Implementation Manager, Enterprise to lead onboarding for our most complex merchant accounts. You will coordinate cross-functional teams, translate requirements, and manage enterprise timelines.

You’ll drive go-live, handoffs to Merchant Success, and build an enterprise onboarding playbook. Experience in 3PL, SaaS, or eCommerce ops, PMP or Lean Six Sigma is a plus; must work PST hours; bilingual a bonus.

Qualifications

• 4–6 years in project management, onboarding, or client implementations.
• 3PL, logistics, eCommerce, or SaaS background a big bonus.
• Experience leading enterprise clients through complex rollouts.
• PMP, Lean Six Sigma, or similar cert? Sweet.
• Bonus points for bilingual (English/Spanish).
• Must be able to work PST hours.

Responsibilities

• Lead the Enterprise Launch Plan: Be the primary driver for complex merchant onboarding projects from contract to go-live; launch personalized project plans.
• Align the Internal Crew: Serve as the internal project manager for Tech, Launch, Product, and Ops; coordinate syncs, milestones, timelines.
• Be the Merchant’s Guide: Translate complex requirements into actionable steps; lead merchant check-ins and educate clients on process and timelines.
• Crush the Go-Live & Handoff: Orchestrate smooth transition to post-onboarding care; stabilize post-launch support and identify process improvements.

Skills

Project management

Onboarding

Stakeholder management

Cross-functional collaboration

PMP certification

Tools

APIs understanding

ERP concepts

Job description

ShipMonk is seeking an Implementation Manager, Enterprise to lead onboarding for our most complex merchant accounts. You will coordinate cross-functional teams, translate requirements, and manage enterprise timelines.

You’ll drive go-live, handoffs to Merchant Success, and build an enterprise onboarding playbook. Experience in 3PL, SaaS, or eCommerce ops, PMP or Lean Six Sigma is a plus; must work PST hours; bilingual a bonus.