Launch Operations Leader – Merchant Solutions

ShipMonk; Las Vegas, Northern (NV, KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

ShipMonk is seeking a Senior Manager to lead Launch Operations, driving merchant launches and operational excellence across fulfillment centers. You will design launches, align cross-functional teams, and develop scalable service offerings to propel growth.

You will mentor teams, build dashboards, and implement workflows using Asana, Salesforce, and Google tools to enable data-driven decisions and continuous improvement.

Qualifications

• Bachelor’s degree in supply chain management, logistics, business administration, or a related field.
• Minimum of 5 years of experience in e-commerce fulfillment operations, inventory management, and process optimization, preferably in a fulfillment center or distribution environment.
• Strong leadership and team management skills with a proven track record of driving results.
• Excellent analytical and problem-solving abilities with a detail-oriented mindset. Ability to analyze data and generate actionable insights using analytical tools such as MS Excel, Google Sheets, Metabase, Tableau, etc.
• Proficiency in inventory management systems and software, such as ERP systems and warehouse management systems.
• Strong understanding of inventory control best practices, lean principles, and continuous improvement methodologies.
• Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization.
• Lean program leadership and/or certification(s) preferred.
• Preferred experience in Wholesale/B2B fulfillment
• Ability to travel up to 15-25%

Responsibilities

• Support the analysis of merchant attributes and SKU profiles to determine effective solution(s).
• Own the successful design, execution and oversight of merchant launches, ensuring all operational aspects are thoroughly planned and executed.
• Coordinate with cross-functional teams to ensure all merchant launch requirements are met and any issues are promptly addressed.
• Engages directly with prospective merchants on operations requirements and solutions to drive sales.
• Define, track, and analyze metrics related to the launch of new merchants.
• Develop and support the implementation of new service offerings.
• Train and support Operations teams on new merchant solutions and service offerings, ensuring a smooth transition and effective utilization.
• Develop and implement user-friendly workflows using tools such as Asana, Slack, Salesforce, and Google-based applications to streamline processes.
• Design and maintain dashboards and reporting tools to provide actionable insights and support data-driven decision-making.
• Provide on-site support and leadership development, ensuring team members are well-trained and equipped to meet operational challenges of the launch
• Mentor and coach team members to build leadership capabilities and foster a culture of continuous improvement.

Skills

Leadership

Data analysis

Cross-functional collaboration

Communication

Problem solving

Education

Bachelor's degree in supply chain management, logistics, business administration

Tools

Asana

Salesforce

Google Sheets

Tableau

ERP systems

Job description

ShipMonk is seeking a Senior Manager to lead Launch Operations, driving merchant launches and operational excellence across fulfillment centers. You will design launches, align cross-functional teams, and develop scalable service offerings to propel growth.

You will mentor teams, build dashboards, and implement workflows using Asana, Salesforce, and Google tools to enable data-driven decisions and continuous improvement.