Merchant Onboarding & Operations Implementation Lead

ShipBob, Inc.; Chicago (IL); On-site; USD 95,000 - 106,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Maternity/Parental Leave

Paid Holidays & Flexible Time Off

Job summary

ShipBob, Inc. is seeking an Operations Implementation Manager to lead end-to-end onboarding of new merchants across the U.S. fulfillment network.

You will coordinate cross-functional teams, manage the merchant implementation lifecycle, and optimize operational performance before transitioning accounts to Merchant Success. The role requires extensive experience in fulfillment operations, strong communication, and the ability to manage multiple projects simultaneously.

Qualifications

• Minimum 8 years of experience in Fulfillment Operations or Operational Program Management.
• Experience interfacing with Merchants/Suppliers/External 3rd Parties.
• High EQ and strong interpersonal communication.
• Proven track record of running cross-functional initiatives.
• Solid program management skills with multi-project leadership.
• Experience with PowerBI and Microsoft Excel.

Responsibilities

• Influence cross-functional teams to implement new Mid-Market clients operationally.
• Strategize with partners to accommodate SKU profiles, pack expectations, and packaging.
• Act as escalation point for fulfillment issues during the first 30 days of onboarding.
• Oversee onboarding and implementation operations for MM merchants from Supply Chain perspective.
• Analyze volume needs and coordinate with forecasting teams to set expectations.
• Develop scalable operational solutions for merchant requirements.
• Ensure compliance with food safety and regulations.
• Perform additional duties as necessary.

Skills

PowerBI

Microsoft Excel

Program management

Cross-functional collaboration

Merchant onboarding

Communication

Analytical thinking

Job description

ShipBob, Inc. is seeking an Operations Implementation Manager to lead end-to-end onboarding of new merchants across the U.S. fulfillment network.

You will coordinate cross-functional teams, manage the merchant implementation lifecycle, and optimize operational performance before transitioning accounts to Merchant Success. The role requires extensive experience in fulfillment operations, strong communication, and the ability to manage multiple projects simultaneously.