Enterprise Onboarding Delivery Leader

U.S. Bank; Charlotte (NC); On-site; USD 94,000 - 111,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k) plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank seeks a Customer Implementation Delivery Leader to guide a team of Implementation Managers through onboarding and go-live for enterprise and partner customers. You will partner with Sales, Operations, Product, Technology and Support to ensure commitments are met and processes continuously improve.

The role balances people leadership, customer experience, and operational excellence, ensuring on-time delivery and smooth handoffs to ongoing support.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Typically five or more years of relevant experience.

Responsibilities

• Lead, coach, and develop a team of Implementation Managers for onboarding and implementation activities.
• Establish performance expectations and accountability to drive execution and customer satisfaction.
• Foster a culture focused on customer experience, collaboration, and continuous improvement.
• Support workforce planning and prioritization across implementation portfolios.
• Build a high-performing team through coaching and development.

Skills

Leadership experience

Coaching & development

Customer onboarding

Project management

Communication & stakeholder management

Risk management

Cross-functional collaboration

CRM platforms

Workflow & PM tools

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Project management tools

Job description

U.S. Bank seeks a Customer Implementation Delivery Leader to guide a team of Implementation Managers through onboarding and go-live for enterprise and partner customers. You will partner with Sales, Operations, Product, Technology and Support to ensure commitments are met and processes continuously improve.

The role balances people leadership, customer experience, and operational excellence, ensuring on-time delivery and smooth handoffs to ongoing support.