Enterprise Implementation Lead - Digital Health

emedlabsllc; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health care plan

Retirement plan 401k

Life insurance

Paid time off

Disability protection

Training & development

Catered meals

Wellness resources

Job summary

eMed is seeking an Implementation Manager to lead end-to-end onboarding of enterprise clients onto the GLP-1 Population Health program. You will drive kickoff, planning, milestones, and go-live readiness, coordinating cross-functional teams across Sales, Clinical, Product, Engineering, Finance, Marketing, and CX.

You will gather client requirements, manage timelines, mitigate risks, deliver training, and ensure a positive, professional onboarding experience that sets clients up for long-term

Qualifications

• Proven track record managing enterprise client implementations.
• Experience coordinating cross-functional teams and timelines.
• Excellent verbal and written communication with a client-first mindset.

Responsibilities

• Serve as the primary operational contact for new enterprise clients from contract to go-live.
• Lead the full implementation lifecycle: kickoff, planning, milestones, status reports, issue resolution, go-live readiness.
• Collaborate with Sales, Clinical, Product, Engineering, Finance, Marketing, and CX to align deliverables and timelines.
• Gather client requirements, including data feeds, branding, and reporting needs.
• Guide client stakeholders through onboarding activities and provide training on operations and dashboards.
• Develop and maintain detailed implementation plans and risk mitigation strategies.

Skills

Project management

Client implementations

Stakeholder coordination

Communication skills

Organizational efficiency

Education

Bachelor’s degree

Tools

Asana

Monday.com

Job description

eMed is seeking an Implementation Manager to lead end-to-end onboarding of enterprise clients onto the GLP-1 Population Health program. You will drive kickoff, planning, milestones, and go-live readiness, coordinating cross-functional teams across Sales, Clinical, Product, Engineering, Finance, Marketing, and CX.

You will gather client requirements, manage timelines, mitigate risks, deliver training, and ensure a positive, professional onboarding experience that sets clients up for long-term