Implementation Manager

eMed LLC.

Miami, Northern (FL, KY)

Hybrid

USD 90,000 - 120,000

Full time

5 days ago

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Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k with Company Mat

Life Insurance (Basic, Voluntary &

Paid Time Off

Short Term & Long Term Disability

Training & Development

Daily Catered Breakfast and Lunch, &&#

Wellness Resources

Job summary

eMed LLC. in Miami, FL is seeking an Implementation Manager to lead end-to-end onboarding for enterprise clients joining our GLP-1 Population Health Program. You will guide contracts from signature through go-live, coordinating cross-functional teams to ensure a seamless launch and long-term client success.

You will manage timelines, stakeholders, data requirements, provide training, and mitigate risks while maintaining a professional, client-first approach in a fast-paced environment.

Qualifications

3+ years of experience in client implementation, project management, or account management roles.
Experience in digital health, healthcare services, benefits, or population health is preferred.
Excellent verbal and written communication with a client-first mindset.

Responsibilities

Serve as the primary operational contact for new enterprise clients from post-contract signature through go-live.
Lead the full implementation lifecycle: kickoff, planning, milestones, status reporting, issue resolution, go-live readiness.
Collaborate with Sales, Clinical, Product, Engineering, Finance, Marketing, and Customer Experience to align timelines and responsibilities.
Gather and manage client-specific requirements: eligibility formats, data feeds, branding, communications, reporting needs.
Guide client stakeholders through onboarding activities and technical transitions.
Facilitate training sessions for client teams on program operations and dashboards.
Develop and maintain detailed implementation plans, timelines, and documentation.
Identify and mitigate risks to ensure smooth launches.
Maintain a positive, professional, and solution-oriented client experience throughout onboarding.

Skills

Project management

Communication

Organizational skills

Problem-solving

Education

Bachelor’s degree or equivalent experience

Tools

Asana

Monday.com

Job description

Implementation Manager

Location: Miami, FL

Reports to: Director of Delivery

Department: Client Success

About eMed

eMed is a pioneering digital-health leader built on its Empathetic AI™ Population Health Platform. Our primary mission is to provide large employers, state/federal governments, unions, payers and directly to consumers with unique healthcare solutions aimed at reducing obesity, improving employee health, and lowering company healthcare costs. Our integrated GLP-1 medication weight management program utilizes state-of-the-art at-home blood collection kits and connected clinical telehealth services to screen, onboard, and manage qualified candidates, ensuring medication adherence and effective management of side effects through continuous telehealth support.

About the Role

As an Implementation Manager, you will manage the end-to-end implementation process for new enterprise clients joining eMed’s GLP-1 Population Health Program. From contract signature through go-live, you will lead all aspects of onboarding to ensure a seamless, efficient, and successful launch. This highly cross-functional role requires strong project management, client communication, and operational execution skills to ensure new clients are set up for long-term success with eMed.

Who You’ll Work With

Reports to and collaborates closely with the Director of Delivery.
Partners with Marketing, Product, Sales and Customer Experience teams.

What You’ll Do

Serve as the primary operational point of contact for new enterprise clients from post-contract signature through successful program launch.
Lead the full implementation lifecycle, including kickoff, project planning, milestone tracking, status reporting, issue resolution, and go-live readiness.
Collaborate with internal teams (Sales, Clinical, Product, Engineering, Finance, Marketing, and Customer Experience) to coordinate deliverables and ensure alignment on timelines and responsibilities.
Gather and manage client-specific requirements, including eligibility file formats, data feeds, branding preferences, communication strategies, and reporting needs.
Work with client stakeholders (benefits leaders, consultants, IT, and others) to guide them through technical and operational onboarding activities.
Facilitate training sessions for client teams on program operations, reporting dashboards, and participant support workflows.
Develop and maintain detailed implementation project plans, timelines, and documentation.
Identify and mitigate risks to ensure smooth and timely launches.
Ensure a positive, professional, and solution-oriented experience for clients throughout the onboarding process.

What You Have

Proven track record of managing complex, enterprise-level client implementations with multiple stakeholders.
Strong understanding of employer benefits ecosystems, health plans, and vendor coordination preferred.
Exceptional project management skills with the ability to manage multiple implementations concurrently.
Excellent verbal and written communication skills with a client-first mindset.
Highly organized, detail-oriented, and proactive problem solver.
Comfortable working in a fast-paced, rapidly evolving environment.
Experience with project management tools (Asana, Monday.com, or similar).

What We Are Looking For

Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience).
3+ years of experience in client implementation, project management, or account management roles, preferably in digital health, healthcare services, benefits, or population health.

Why Join eMed

At eMed, we’re redefining how care is delivered — empowering clients and partners with technology, access, and data. You’ll join a collaborative, fast-moving team shaping the future of digital health partnerships — and helping businesses make healthcare more accessible, affordable, and effective.

Benefits