Growth Strategist, Strategic (Customer Success)

Clay; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

World-class coaching for creativity &

Coaching for leadership and management

Job summary

Clay is seeking a Growth Strategist for Strategic Customer Success to manage our largest enterprise accounts. You will drive revenue growth, retention, and expansion across a strategic portfolio, collaborating with Sales, Product, Engineering, and Marketing to align Clay’s roadmap with customer outcomes.

You’ll act as a trusted advisor to executives, shaping multi-year strategies and cross-functional initiatives to maximize value and renewal likelihood for top customers.

Qualifications

• 6+ years in customer-facing roles at a B2B SaaS company with executive-level accounts
• Proven track record of driving revenue growth, expansion, and retention
• Experience navigating executive/C-level relationships both with customers and internally
• Strong relationship-building and communication skills with senior stakeholders
• Systems-thinking mindset: able to identify bottlenecks and scale processes
• Technical aptitude and curiosity; able to connect product capabilities to business outcomes
• Familiarity with GTM space is a strong plus

Responsibilities

• Own a portfolio of Clay's largest and most strategic accounts, building deep relationships.
• Drive expansion pipeline across accounts and identify new growth pathways.
• Develop multi-year account strategies and navigate complex org structures.
• Shape how top accounts use Clay to scale and achieve GTM goals.
• Partner with Sales, Product, Engineering, and Marketing to represent customer voice.
• Own forecasting, KPI tracking, and executive reporting on expansion and retention.

Skills

Executive relationship mgmt

Revenue growth

Strategic account management

Cross-functional collaboration

Communication skills

Systems thinking

Technical curiosity

GTM familiarity

Job description

About Clay

AI is unleashing the biggest wave of company creation in history. Clay's mission is to be the engine those companies use to grow to their full potential.

About Clay

AI is unleashing the biggest wave of company creation in history. Clay's mission is to be the engine those companies use to grow to their full potential.

Some Things To Know About Us

• Our community includes 17,000+ customers, 200+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.
• Our culture is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
• All employees can work with world-class coaches who specialize in creativity, management, and more.
• Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them here.
• Read about us in the NYT, Forbes, First Round Review, and more.

Hear from our employees directly on our Glassdoor page!

Growth Strategist, Strategic (Customer Success)

We’re growing our Growth Strategy (Customer Success) team at Clay: the group responsible for helping customers unlock the full potential of the platform. Our mission is simple: we want every team to use Clay as their growth engine.

You’ll act as a trusted advisor to Clay’s largest and most complex enterprise customers. You’ll drive real business outcomes for the accounts you own, build relationships at the executive level, and help customers turn their biggest GTM goals into reality. You’ll shape how some of the most influential companies in the world use Clay to scale, and you’ll own the strategy behind revenue growth, retention, and executive relationships across your portfolio of top accounts.

What You’ll Do

• Own a portfolio of Clay's largest and most strategic accounts, building deep relationships and firsthand knowledge of the customer base.
• Bring curiosity and customer obsession to every account, setting the bar for what great looks like at the enterprise tier.
• Drive expansion pipeline across your accounts. Find new growth pathways through multithreading, new use case discovery, and deepening the value of existing use cases.
• Build multi-year account strategies, navigate complex org structures, and drive expansion within your most valuable accounts.
• Develop deep product fluency, helping customers connect their GTM ideas to what's actually possible, and surfacing patterns in product pain points to the right teams.
• Partner with Sales, Product, Engineering, and Marketing to represent the voice of your largest customers and influence roadmap and GTM strategy directly.
• Own forecasting, KPI tracking, and executive reporting on expansion, retention, and account health across your portfolio.
• Contribute to and help evolve the playbooks and operating model for how Clay engages, retains, and grows its largest accounts.

What You’ll Bring

• 6+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company, including meaningful experience managing large or executive-level accounts.
• A track record of driving revenue growth, expansion, and retention within an enterprise or strategic account segment.
• Experience navigating and influencing at the executive/C-level, with customers and internally.
• Strong relationship-building and communication skills, with the gravitas to operate as a senior stakeholder in high-stakes situations.
• A systems-thinking mindset: you notice bottlenecks, build scalable processes, and push for continuous improvement.
• Technical aptitude and curiosity. You're comfortable digging into product capabilities and connecting them to business outcomes.
• Familiarity with the GTM space (not required, but a strong plus).