Enterprise Forward-Deployed Engineer (Remote)

Spotnana Technology; United States; Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Equity in stock options

401(k) with company match

Comprehensive health benefits

Flexible PTO and holidays

Parental leave • up to 26 weeks

Job summary

Spotnana Technology is seeking a Forward Deployed Engineer to own the technical relationship with enterprise accounts from onboarding through steady-state operations. You will dive into complex platform issues, drive root-cause analysis, and coordinate with SRE, DevOps, and Product Engineering to deliver timely resolutions.

This high-trust, high-autonomy role sits at the edge of our platform, interfacing directly with customers while advancing platform reliability and performance.

Qualifications

• 3+ years of software engineering experience focusing on distributed systems and APIs.
• Proven experience with enterprise customers or partners in a technical capacity.
• Strong debugging and incident response skills.
• Ability to own problems end to end and drive alignment across teams.

Responsibilities

• Own the technical relationship for a portfolio of strategic enterprise accounts from onboarding to steady-state operations.
• Investigate and resolve complex platform issues across API integrations, webhooks, data consistency, and performance.
• Translate customer environments into actionable internal context for engineering prioritization.
• Embed with customers during go-lives, migrations and incidents, providing real-time technical guidance.

Skills

Software engineering

Distributed systems

REST APIs

Webhooks

Cloud-native infra

Observability tooling

Ownership

Communication

Ambiguity tolerance

Education

Bachelor's degree in CS or related field

Tools

Datadog

PagerDuty

AWS/GCP/Azure

Job description

Spotnana Technology is seeking a Forward Deployed Engineer to own the technical relationship with enterprise accounts from onboarding through steady-state operations. You will dive into complex platform issues, drive root-cause analysis, and coordinate with SRE, DevOps, and Product Engineering to deliver timely resolutions.

This high-trust, high-autonomy role sits at the edge of our platform, interfacing directly with customers while advancing platform reliability and performance.