Strategic Deployment Engineer — Remote

Theory Ventures; United States; Remote; USD 170,000 - 190,000; Full time

Benefits offered by this job

Health insurance

401K Plan with employer match

Self-Managed PTO

Parental leave

Job summary

Dropzone AI is seeking a Forward Deployed Engineer to work with strategic customers and internal teams to tailor deployments within day-to-day security operations. You will interact with customers, TAMs, Product, and Engineering to understand workflows, escalation paths, exceptions, analyst expectations, and operational goals.

You will translate customer SOC practices into precise configurations, draft tuning recommendations, and build repeatable playbooks while maintaining clear boundaries

Qualifications

• 4+ years experience in a customer-facing technical role such as Forward Deployed Engineer, Solutions Architect, Security Engineer, Detection Engineer, Technical Customer Success Engineer, or Sales Engineer.
• Strong understanding of SOC workflows, alert triage, escalation paths, investigation quality, analyst expectations, and security operations.
• Technical acumen in areas such as scripting, development, APIs, integrations, networking, SRE, CloudOps, DevOps, or security automation.
• Ability to translate ambiguous customer context into precise technical configuration.

Responsibilities

• Support strategic customer accounts as a technical and operationalization-focused resource.
• Partner with TAMs to help customers operationalize Dropzone without replacing the TAM as the primary account owner.
• Lead or support technical discovery for strategic customers, strategic pilots, and high-profile accounts.
• Review Dropzone investigations to identify tuning opportunities, outcome alignment gaps, workflow friction, and areas where customer trust can improve.
• Draft and refine tuning recommendations based on each customer’s specific environment, workflows, policies, and analyst expectations.
• Configure response workflows, notifications, escalation paths, and customer-approved behaviors.
• Translate customer SOC practices into precise, approved Dropzone behavior.
• Help customers identify functional alternatives or product-supported paths before escalating product gaps.
• Open and document internal support or product cases when customer needs cannot be met through existing functionality.
• Produce tuning, efficacy, and operationalization reports for strategic accounts.
• Track impact through analyst feedback, outcome disagreement trends, benign resolution trends, tuning coverage, workflow adoption, and customer trust indicators.
• Partner with Product and Engineering to escal product gaps with clear evidence and customer context.
• Build repeatable playbooks for customer tuning, operationalization, and long-term maintenance.
• Maintain clear boundaries between strategic operationalization, standard support, incident response, and custom development.

Skills

Customer-facing role

SOC workflows

Scripting

APIs

Communication

Job description

Dropzone AI is seeking a Forward Deployed Engineer to work with strategic customers and internal teams to tailor deployments within day-to-day security operations. You will interact with customers, TAMs, Product, and Engineering to understand workflows, escalation paths, exceptions, analyst expectations, and operational goals.

You will translate customer SOC practices into precise configurations, draft tuning recommendations, and build repeatable playbooks while maintaining clear boundaries