Enterprise Platform Engineer - Remote

Spotnana; Palo Alto (CA); Hybrid; USD 150.000 - 170.000; Vollzeit

Benefits dieser Stelle

Equity options

401(k) match

Health benefits

Flexible PTO

Parental leave

Stipend

Zusammenfassung

Spotnana is seeking a Forward Deployed Engineer to own the technical relationship with enterprise accounts from onboarding through steady-state operations. You will troubleshoot complex platform issues and drive resolutions with SRE, DevOps, and Product Engineering, acting as the trusted engineer for customer deployments.

You will collaborate across teams, translate customer environments into actionable context, and contribute to runbooks and product roadmap.

Qualifikationen

• 3+ years of software engineering experience, with hands-on depth in distributed systems, REST APIs, webhooks, and cloud-native infrastructure (AWS/GCP/Azure).
• Strong debugging instincts — comfortable reading logs, tracing requests across services, and forming hypotheses without a complete picture.
• Experience working directly with enterprise customers or partners in a technical capacity, with the credibility to lead conversations at both the engineering and stakeholder level.
• Ability to context-switch fluidly between deep technical investigation and clear written or verbal communication.
• Familiarity with observability tooling (Datadog, PagerDuty, or similar) and the discipline to instrument, monitor, and escalation proactively.
• A bias toward ownership — you don't wait for someone to hand you a ticket, you find the problem, assemble the right people, and drive it to done.
• Comfort operating in ambiguity at a scaling company, where processes are still being built and your judgment fills the gaps.

Aufgaben

• Own the technical relationship for a portfolio of strategic enterprise accounts — primary engineering point of contact from onboarding through steady-state operations.
• Investigate and drive resolution of complex platform issues spanning API integrations, webhook delivery, data consistency, and performance.
• Translate customer environments and integration patterns into internal context, enabling engineering teams to prioritize, reproduce, and fix issues with minimal back-and-forth.
• Embed with customers during go-lives, migrations, and incident response — providing real-time technical guidance and keeping stakeholders informed with calm, accurate communication.
• Identify recurring friction points across accounts and advocate for platform improvements, feeding structured signal back into the product and engineering roadmap.
• Build and maintain integration runbooks, escalation playbooks, and technical reference docs that reduce time-to-resolution and scale knowledge across the team.

Kenntnisse

Distributed systems

REST APIs

Webhooks

Cloud-native infra

AWS/GCP/Azure

Debugging

Enterprise customers

Communication

Observability tools

Ownership

Tools

Datadog

PagerDuty

Jobbeschreibung

Spotnana is seeking a Forward Deployed Engineer to own the technical relationship with enterprise accounts from onboarding through steady-state operations. You will troubleshoot complex platform issues and drive resolutions with SRE, DevOps, and Product Engineering, acting as the trusted engineer for customer deployments.

You will collaborate across teams, translate customer environments into actionable context, and contribute to runbooks and product roadmap.