Enterprise Fintech Relationship Manager — Growth & Partnerships

Cross River; Fort Lee (NJ); On-site; USD 150,000 - 170,000; Full time

Job summary

Cross River seeks a Senior Client Relationship Lead to manage Fintech Banking Enterprise clients across product lines, owning retention and growth KPIs. You will partner with the GM and sales team to identify cross-sell opportunities and ensure data-driven decisions while maintaining AML/BSA compliance.

You will engage with clients at multiple levels, draft renewals, review quarterly business performance, and travel as needed to deepen relationships and strategic planning.

Qualifications

• 6+ years managing high-profile relationships in commerce, payments, fintech, and/or banking.
• Deep payments domain experience with regulatory nuance.
• Cross-border and Payments experience with embedded finance flows.
• Knowledge of BIN Sponsorship and Banking as a Service programs.
• Agility in a rapidly changing environment with strong communication.
• Willingness to travel and work with cross-functional teams.

Responsibilities

• Be the primary designated point of contact for Fintech Banking Enterprise clients across product verticals.
• Own retention and growth KPIs by identifying organic/inorganic growth and leading cross-sell activities.
• Collaborate with business line GM and sales to cross-sell and assess client health.
• Stay informed on client business models, strategy, and market performance to spot upsell opportunities.
• Develop senior-level relationships and conduct weekly/monthly reviews and QBRs.
• Interpret data to inform decisions and align with regulatory requirements.

Skills

Relationship management

Payments domain expertise

Fintech / Banking experience

Cross-border payments

Regulatory awareness

Communication skills

Job description

Cross River seeks a Senior Client Relationship Lead to manage Fintech Banking Enterprise clients across product lines, owning retention and growth KPIs. You will partner with the GM and sales team to identify cross-sell opportunities and ensure data-driven decisions while maintaining AML/BSA compliance.

You will engage with clients at multiple levels, draft renewals, review quarterly business performance, and travel as needed to deepen relationships and strategic planning.